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35 ANZ Banking Group Jobs
Customer Operations Team Lead
ANZ Banking Group
posted 3hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Effectively support the business in minimising losses by realising opportunities via effective implementation of the risk management framework.
- Enable the team to drive and invest in process design changes where necessary for continuous improvement through automation and improve productivity and efficiency.
- Understand and analyse and perform root cause analysis for Events.
- Provide key control testing on a timely basis and report the outcomes to senior stakeholders in the prescribed formats.
- Stakeholder Management
- To prioritise on Standardization, Simplification Automation.
- Monitor and update various Operational Risk criteria such as Key Risk Indicators and Treatment Plans.
- Develop standard packs for identifying the control environment trend for the business.
- Compile monthly reports for Risk Forum.
- Perform extensive analysis using data extracted from various sources.
- Graphical representation of operational risk data for senior stakeholders reviews and discussion.
- Analyse the non-lending losses data, reconcile, and update any impacts for reportable events / events for write off relating to specific event described in the NLL Report on NFR Hub.
- Build collaborative relationships and contribute to the development of a collaborative team environment.
What will you bring
To grow and be successful in this role, you will ideally bring the following:
- Minimum 8 - 10 years of relevant experience.
- Knowledge of I.AM Framework and experience in managing Operational Risk
- Experience and exposure to with thorough understanding of Risk Compliance Management framework.
- Transformation of existing data in a presentable format to achieve great outcomes.
- Stakeholder Management and Excellent Communication skills, both verbal and written.
- To manage priorities and conflicting issues in a professional manner.
- To build strong, open, and collaborative working relationships.
- Analytical skills with proven capabilities in research, problem solving, and attention to details.
- To Lead and initiate the projects (Standardization, Simplification Automation).
- Work independently with minimal supervision.
Good to have skills:
- Trade Operations Experience.
- An ability to provide leadership and direction to indirect reports.
- Experience in Confluence/Jira.
- Exposure to NFR Hub, MS Excel, MS Power Point.
Employment Type: Full Time, Permanent
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based on 1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
ANZ Banking Group Benefits
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