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ANR Software Private Limited
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1 ANR Software Private Limited Job
Customer Support Executive
ANR Software Private Limited
posted 3mon ago
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Fixed timing
Key skills for the job
Job Description
- Respond to Customer Queries: Address customer questions, concerns, and feedback through various channels (email, CRM, and App/Play Store).
- Resolve Issues: Troubleshoot product issues, ensuring prompt and effective resolution.
- Provide Product Information: Educate customers on product features, usage, and benefits to enhance their experience.
- Document Customer Interactions: Maintain detailed and accurate records of customer interactions, complaints, and resolutions in the CRM system.
- Collaborate with Other Departments: Work closely with the Development, Database, Datacentre and other teams to resolve customer issues and ensure continuous improvement.
- Identify Customer Needs: Proactively identify trends in customer queries and provide feedback to management for product or process improvement.
- Assist in Training: Help onboard new team member or provide training as needed to ensure successful adoption of products and SOPs.
Employment Type: Full Time, Permanent
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