Analyst & Senior, Order To cash

Role: Staff

Academic Qualification:

• Bachelor of Commerce /Master of Commerce  

Preferred Experience and Competencies required:

• 1- 4years of experience in account receivable processes like managing customer master data management, cash application, order and credit management, billing and collections. BPO experience would be added advantage.
• Client email handling experience  
• Well-organized and proactive  
• Ability to communicate effectively, both verbally and orally  
• Good attention to detail  
• Ability to work independently.   
• Maintains healthy vendor relationships.   
• Tracking budget expenses  
• Microsoft Office suite Proficiency   
• Data entry skills  
• General math skills  
• Preference will be given to candidates with experience in ERPs such as SAP, Oracle, PeopleSoft.

Responsibilities 
Account receivable associate is responsible for all outgoing monies from the company. 

The responsibilities include, but are not limited to: 

• Experience in Order to cash process.  
• Access new customer credit/Extend Customer Credit/Monitor Existing Customer Credit/Manage Credit Holds
• New Customer Setup/Creation/Process Change Request/Modification
• Run duplicate check to prevent duplicate customer master entries.  
• Customer Payments - Download bank statement/Apply cash remittances and credit adjustments/Follow up on missing inputs/supporting required.
• Processing cash, check and general adjustments resulting from completion of reconciliation.  
• Reconciling receipts as recorded in the general ledger system with the available reports.  
• Posting customer payments by recording cash, checks, and credit card transactions.
• Following the cash application process and procedures to accurately apply payments to customer.accounts in a timely manner  
• Analyze customer account balances/define collection strategies/following customer for overdue invoices. 
• Sending dunning letters to customers, updating receivables by totaling unpaid invoices.  
• Research dispute/deductions/Process dispute deduction adjustments
• Researching and applying unallocated cash  
• Processing refund requests and resolving returned check items.  
• Verifying validity of account discrepancies by obtaining and investigating information from sales,trade promotions, customer service departments, and customers  
• Maintaining an accurate aging report  
• Getting information from the customer regarding the end customer dispute  

Required Competencies

• Analytical skills and attention to detail- The accounts receivable specialists should have the skill to look at complex numbers and try to find disparities and  cost-saving areas.              
• Communication Skills - The accounts receivable specialist will need good listening and communication skills when working with clients, listening to issues, and acting in the right/ accepted manner will be most important.   
• Organizational Skills Working gets hectic during peak times as per nature of work. Knowing about every document and client will be of great help. 
• Taking Ownership - Accountable for integrity systems, coherence of strategic choice & wisdom of policies/ accountability for results and tasks.         

Role: Team Lead /Senior

Academic Qualification:

• Bachelor of Commerce /MBA  

Preferred Experience and Competencies required:

• 4-10 years of experience in accounts receivable processes 
• Team leading experience of at least 1-3 years.  
• Preference will be given to candidates with accounts receivable experience.
• Preference will be given to candidates with transition and experience in ERPs like such as SAP, Oracle, and PeopleSoft etc.
• Microsoft Office suite Proficiency   
• Passion for ensuring a great customer experience.  
• Prior end-to-end account receivable Transition experience  
• Strong interpersonal skills including written and oral communication skills in English  
• Good presentation skills  

Responsibilities 

The accounts receivable  team  lead  is  responsible  for  monitoring/leading  the  Team  to  support  accounts receivable task for the client.  

As an accounts receivable team lead, your responsibilities include but are not limited to: 

• Ownership for the monthly AR close process, including reconciliation of the AR sub-ledger to the General Ledger  
• In-depth understanding of the Order to Cash value stream with relevant experience in management of end-to-end Accounts Receivables process   
• Managing the monthly reconciliation of other AR-related accounts (such as unapplied cash, unclaimed credits, clearing, accrual, bad debt, chargebacks, withholding and sales tax).  
• Investigating and ensuring that all the cash and check issues are resolved, and all the over-short difference is cleared/validated in the system.  
• Ensuring that there is controllership in the process.  
• Conducting weekly/monthly governance call with respective Process owners to identify and resolve any issues which need immediate attention.  
• Publishing monthly O2C dashboard to ensure the adherence of SLA/KPIs around O2C process.  
• Hiring, training, and managing the AR team. Developing and maintaining a productive team environment and building strong competencies in the team.   
• Knowing the functioning of other departments and how AR functions need to interface with these departments  
• Experience in creating a high performance-driven culture, employee engagement and customer centricity  
• Demonstrating the ability to meet deadlines while managing multiple projects.  
• Documenting procedures and ensuring adherence to them  
• Communicating using clear, concise, and effective written and verbal formats       
• Managing staff/resources of the team; setting priorities and planning workload to meet deadlines and achieve the objectives of the department.  
• Applying learning and experience to identify and initiate Best Practice strategies and process improvements for the team  
• Ensuring new employees under your supervision receive adequate instruction and support to successfully complete the new employee orientation program within the specified time frame  
• Ensuring employees under your supervision receive appropriate training and have the necessary competencies to perform the functions required in their role through the development and application of annual training plans applicable to their current/new role.  
• Increasing staff motivation and morale through effective performance appraisal and career development by training, coaching, providing feedback and integrating reward systems  

Required Competencies and Level 

Must Have:
▪    Finance/Accounting degree or relevant experience    ▪    Preference will be given to candidates with accounts receivable experience.  
▪    Preference will be given to candidates with transition and experience in ERPs like such as SAP, Oracle, and PeopleSoft etc.  
▪    IT skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint  

Competencies 
Analytical skills and attention to detail- The account receivable specialists should have the skill to look at complex numbers and try to find disparities and cost-saving areas.              

Communication Skills - The account receivable specialist will need good listening and communication skills when working with clients, listening to issues, and acting in the right/ accepted manner will be most important. 
Organizational Skills – Working gets hectic during peak times as per nature of work. Knowing about every document and client will be of great help.

Computer Skills - Much of the job will be completed on computers and will involve completing spreadsheets and other documents /reports. Good computer skills will be necessary