Specialist IS Engineer, Salesforce.com

What you will do

Lets do this. Lets change the world. In this vital role you will be responsible for supporting master data stewardship and operations for the Enterprise Customer Master. Under minimal direction, this position will ensure effective execution of business rules and accuracy of master data working with the US or regional and country/affiliate multi-functional collaborators.

• Responsible for data stewardship and operations that enables data accuracy across master data domains i.e. customer, Payer, product, affiliations, etc.
• Reconcile potential matches, manage data change requests and maintain master reference data at the US or region/country/affiliate level
• Mediate resolution of data/system related issues and communicate to relevant collaborators
• Responsible for system integration and user acceptance testing of related system and integration implementations
• Implement master data governance process ensuring consistency to US or region/country/affiliate level policies, standards, and principles as necessary
• multi-functional collaboration, with collaborators from Commercial, Medical, IS, Privacy, Compliance, and Legal
• Collaborate with cross-functional teams to understand data requirements and design solutions that meet business needs
• Implement data security and privacy measures to protect sensitive data
• Develop, Document and maintain SOPs (Standard Operating procedures), Playbooks, and SLAs
• Collaborate and communicate effectively with data owners, resolve data inconsistencies within SLA
• Implement process improvements, and efficiency opportunities to enhance stewardship capabilities, improve Data quality, SLAs, etc.,
• Design and implement data governance frameworks, policies, and procedures that ensure data quality, consistency, and security
• Enable data quality standards and perform regular audits to ensure data accuracy and integrity

Masters degree and 1 to 3 years of Computer Science, IT or related field experience OR

Bachelors degree and 3 to 5 years of Computer Science, IT or related field experience OR

Diploma and 7 to 9 years of Computer Science, IT or related field experience

Must-Have Skills:

• Direct experience in master data management, data profiling, data stewardship, data analysis and data quality processes
• Experience with pharma master data and transactional information (commercial, medical, clinical, etc.)
• Experience with pharma/healthcare business processes (commercial, medical, clinical, etc.)
• Experience with data mapping and reconciliation of customer demographic data across commercial, clinical, medical, compliance data sources
• Excellent problem-solving skills and the ability to work with large, complex datasets
• Strong understanding of data governance frameworks, tools, and best practices.

Preferred Qualifications:

• Knowledge of data protection regulations and compliance requirements (e.g., GDPR, CCPA)
• Experience with data analysis tools (eg. SQL) and experience with data visualization tools
• Understanding of IS data applications and operations experience
• Strong project management skills, lead and manage projects from concept to completion in a matrixed and, at times, ambiguous environment

Soft Skills:

• Excellent critical-thinking and problem-solving skills
• Strong communication and collaboration skills
• Demonstrated awareness of how to function in a team setting
• Demonstrated presentation skills.