Application Engineer IV

Are you interested in joining the team behind Amazon s newest innovation? Come help us work on world class software for our customers!

Are you passionate about reading? Are you a fiction addict or do you love reading biographies and non-fiction ? Do you consider yourself a learner for life ? Do you like to transport yourself to another world when you read a great work of fiction ? Do you love to read hardcopy of the books but at the same time like the convenience of carry thousands of books on Kindle ? Do you want to make reading on Kindle, a more delightful experience ?

Amazon Books mission statement is "We believe reading is essential for a healthy society; our mission is to inspire readers by making it easy to read more and get more out of reading. " Books team in Amazon is its oldest business and Kindle has been the leading the digital transformation of this centuries old business.

Amazon books is engaged on thinking and building features for Kindle which will make reading a delightful and differentiated experience.

Key job responsibilities
- Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, with the potential for Java based projects
- Perform software deployments, support operations, software upgrades and migrations
- Support and enable faster software delivery by maintaining CI/CD pipelines and automating them.
- Knowledge on Java, Python scripting languages.
- Troubleshoot, debug, evaluate and resolve identified alarms
- Problem-solving and passion for operational excellence
- Must be able to prioritise, follow-through with detail-orientation independently.
- Good verbal and written communication skills

Some of the key job functions:
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple features and services

- Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, with the potential for Java based projects

- Software deployment support in staging and production environments

- System and Support status reporting

- Ownership of one or more Digital products or components

- Customer notification and workflow coordination and follow-up to maintain service level agreements

- Work with stakeholders / peer teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

- Mentor junior engineers in the team

- Introduce process improvements to improve teams overall productivity.

- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow