Support Engineer, Payments Services

Amazon Payments supports multiple payment options and processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually, and use our products on and off Amazon.
We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works.
If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform.


Key job responsibilities
Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.

Some of the key job functions

Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services

Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts, AWS, web technologies projects.

Software deployment support in staging and production environments

Develop tools to aid operations and maintenance

System and Support status reporting

Ownership of one or more Digital products or components

Customer notification and workflow coordination and follow-up to maintain service level agreements

Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set - Experience troubleshooting and debugging technical systems
- 3+ years of software development, or and technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findin