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Engaged Employer

Amazon

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4.1

based on 25.2k Reviews

Video summary

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Internet/Product Company - 2024

110 Amazon Jobs in Gurgaon / Gurugram

IT Support Engineer I, OTS

Amazon India Software Dev Centre Pvt Ltd

4.1

based on 25.2k Reviews

0-9 years

Gurgaon / Gurugram

1 vacancy

IT Support Engineer I, OTS

Amazon

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Healthcare Operations Analytical Chemistry Network Engineering Computer Hardware

+ 4 more

Job Description

Operations is at the heart of Amazon s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities
Responsibilities include, but are not limited to

- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- Bachelors degree
- Experience in IT client, server, and network service delivery

Employment Type: Full Time, Permanent

Read full job description