Application Engineer IV

As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction.

This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

Key job responsibilities

• Provide first level of support for handling Jiras, tickets, operational issues from production services
• Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
• Work on maintenance driven coding projects, primarily in C++ and Python
• Read and understand complex application code and make code fixes to resolve support issues
• Develop tools and automate manual operational tasks and easy maintenance of our services.
• Build monitoring metrics dashboard, and report System health and Support status metrics.
• Work with remote development teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.