Technical Account Manager, ES India

Every day will bring new and exciting challenges on the job while you:
Learn and use Cloud technologies.
Interact with leading technologists around the world.
Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs.
Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
Write tutorials, how-to videos, and other technical articles for the customer community.
Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
Drive projects that improve support-related processes and our customers technical support experience.
Assist in Design/Architecture of AWS and Hybrid cloud solutions.
Help Enterprises define IT and business processes that work well with cloud deployments.
Be available outside of business hours to help coordinate the handling of urgent issues as needed.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud. - Bachelor s Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.
- 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.
- External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
- Ability to manage multiple tasks and projects in a fast-moving environment.
- Be mobile and travel to client locations as needed.