Sr Digital Content Associate - Japanese & Korean

External job description

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for an opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

Key job responsibilities

The primary responsibility of this role is to perform quality checks on English, Japanese & Korean language digital content while listening to music and identify errors reported by various systems and customers based on the SOPs
You should have the passion to listen to music. You will be expected to work with headsets majorly as quality checks will be performed on Music Tracks/Albums.
You need to continuously adapt to the business priorities, learn the features of multiple tools and systems used by the team. You need to follow SOP, identify and report errors in the content.
You will need to be aware of basic operations metrics such as productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA and adhere to business expectations. You will be measured on the compliance to these metrics, SLA requirements, QA guidelines, Team goals and ability to ideate and drive process improvements for closure.

You should be a team player and collaborate effectively to identify ways to improve the SOP.

In addition, you must be able to pay close attention to minute details, have good communication & writing skills, and a professional demeanor.

Proactively raises issues /alarms to manager or stakeholders that may have an impact on core deliverables or operations