Team Manager, FBA Support Ops, FBA Support Operations

Key job responsibilities
• Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
• Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development.
• Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
• Partner and communicate with stakeholders to ensure consistent employee experience.
• Lead team meetings focused on team performance, policy and site updates, and team-building activities.
• Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.
• Initiate and drive process improvements.
Note: This is not a virtual or hybrid role. candidate should be open to work from office all 5 days.

BASIC QUALIFICATIONS

- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Bachelor's degree

PREFERRED QUALIFICATIONS

- Experience with operations, risk, fraud investigations etc.
- Experience with six sigma tools and Lean techniques