JC03022025 ServiceNow ITSM

ServiceNow ITSM

Exp: 6+

Required skills

ITOM, Service Mapping, Discovery, CMDB, ITSM, Integrations, Implementations, Development. Implementations, Custom apps, Incident, problem, change management.

Bachelor s degree in computer science or related field
Hands-on design, development, and deployment experience with the Service-now.com platform and/or similar ITSM toolsets for 6+ years

Integration and Implementation experience in one or more SN modules, hands-on developer experience.
Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators.
Must have solid understanding and experience in using several web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins
Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
Has proven leadership experience in managing small teams and projects.
Ability to produce documentation on various levels including technical and customer facing.

Proven team player and team builder.
Required Certifications: ITIL, CSA, ITSM + ITOM, ITAM, HRSD (Any other will be a plus), at least 2 mainline certs matching required skills.