Transition Manager

JOB DESCRIPTION

We are looking for a motivated and detail-oriented individual to support the transition of different work streams to our smart source locations / global delivery centers. The ideal candidate will assist in managing transition projects, ensuring effective communication and coordination among stakeholders. This role is essential in helping to optimize our operational processes and contribute to cost-effective solutions. This position will be reporting to the Head of Transition.

Key Responsibilities:

• Manages all aspects of migration projects independently on a process-by-process basis from evaluation, supporting the identification of processes for migration and planning through to operational steady state.
• Highlight any red flag during planning phase and assisting stakeholder
• Responsible for process migration cost / benefit, FTE analysis and SLA verification in support of decision process for transition. Creativity needed to reengineer processes as appropriate during transition and implementation to maximize offshore operation efficiencies.
• Coordinating with project teams and cross functional team including not limited to Recruitment, IT, Risk, Legal, Compliance, Control to ensure alignment and required approvals related to transition objectives
• Monitoring, evaluating and reporting the progress of transitions, addressing issues as they arise
• Communicating changes to relevant stakeholders and managing resistance effectively.
• Provide regular updates and status reports to leadership, sponsors and key collaborators on transition progress.
• Ensure all transition activities are carried out within the defined scope, schedule, and budget.
• Pro-actively identify and communicate risks, co-create solutions throughout the Transition period and own "Go / No Go" decisions
• Conduct post-transition reviews to identify areas for improvement. As required, will partner with Operations on process improvement initiatives in a post migration environment
• Provide Inputs and support for generating performance metrics of individual transition projects using key performance indicators (KPIs) such as cost, timeline adherence, and quality.

PROFILE

• Bachelors degree in Business, Operations, or related field; MBA preferred.
• External project management certification such as Prince2, Six Sigma, CAPM/ PMI or other project management certification
• Overall, 8-12 years experience in Financial Services/BPOs/ITES Organisations
• Minimum 5 plus years of experience in managing projects independently
• Significant experience in BPO industry preferably with multi-national/financial service businesses (US-based).
• IT experience helpful

LEADERSHIP & BEHAVIOURAL COMPETENCIES

• Strong Project Management skills; expert in organizing, planning and executing large-scale projects from start through implementation
• Understanding of Project & Transition Management frameworks, principles, procedures and best practices
• High degree of adaptability and problem-solving skills to navigate complex and dynamic project environments.
• Exceptional communication for cross-cultural stakeholder management.

Analytical mindset with expertise in data-driven decision-making

KEY RELATIONSHIPS

• Regional Execs, Business Unit Leaders and Country Executives
• Clients & Prospective clients (C-Level down to business heads)
• Finance, Legal & Compliance, Risk Management, IT and Human Resources.