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Porting Specialist
Aircall
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Coordination : Working with carriers and service providers to facilitate the transfer and /or purchase of numbers across multiple countries and regions
- Documentation : Ensuring that all necessary paperwork and authorizations are completed and submitted correctly not only for porting and purchasing but also for regulatory and number management updates.
- Troubleshooting : Addressing any issues that arise during the porting process, such as discrepancies in account information.
- Customer Communication : Keeping clients informed about the status of their porting requests and any potential delays. Answering requirements questions and providing relevant information during the porting or purchase process
- General product Support: Answering basic questions and helping with basic setup for new onboarding customers.
What we are looking for:
- Customer Service Orientation : Providing excellent support to clients and addressing their concerns or inquiries promptly. (experience in customer support is a plus)
- Attention to Detail : Being meticulous in managing documentation and data to prevent errors during the process.
- Problem-Solving Skills : Ability to troubleshoot and resolve issues that may arise during number porting.
- Communication Skills : Clear and effective communication with clients, carriers, and internal teams to convey information and updates.
- Organizational skills : Organizing and managing multiple requests simultaneously, often under tight deadlines.
- Analytical Skills : Assessing and analyzing information to ensure compliance with regulations and to improve processes.
- Adaptability : Staying updated on industry changes and adapting to new technologies and processes.
Employment Type: Full Time, Permanent
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What people at Aircall are saying
What Aircall employees are saying about work life
based on 6 employees
Flexible timing
Monday to Friday
No travel
Aircall Benefits
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