Partner Manager

About Airbnb Capability Center:

Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 85,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

The Community you will join:

Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Payments, Analytics, etc.

The Payments (Payments Risk and Compliance Team) teams mission is to keep the online payment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid with confidence, create a world-class compliance organization and have a data driven approach to building an innovation friendly, scalable compliance program. Our goal is to ensure that Airbnb Payments can grow in a safe fashion, with risks appropriately measured and mitigated.

The Difference You Will Make:

The Payments Partner Manager will be responsible for managing productivity and quality for partner teams, with a focus on partner oversight. The Partner manager is executing this responsibility on behalf of the Airbnb Operations team, and should coordinate/align with the Airbnb Operations team routinely.

A Typical Day:

• VENDOR CONTRACT- LIFECYCLE MANAGEMENT
• Develop and implement vendor management strategies, policies, and procedures
• Build new and improve existing system processing of vendor life cycle management
• Lead contract negotiations with vendor and partners
• End to end ownership of MSAs and SOW contract management
• Establish and maintain effective communication and collaboration with internal partners and external vendors
• Evaluate vendor compliance and risk exposure both at onboarding and periodic evaluations
• Manage risk and controls throughout the onboarding process and through vendor life cycle
• Identify and implement standard processes and opportunities for vendor onboarding optimization along with process acceleration and simplification
• Design and implement new systems with ERP upgrades
• MEETINGS TO LEAD
• Lead Internal and Partner Capacity Planning Calls and Headcount
• Lead Operations and Vendor Management Sync
• Compliance and PRO Monthly and Quarterly Business Reviews
• Lead Outsourcing reporting calls for APUK and Lux teams
• MEETINGS TO CONTRIBUTE
• Internal and Partner WFM Sync
• Tools and Access troubleshooting
• Title Creation, Editing, and Testing calls
• Support Training and Quality Partner Syncs
• CONTINUITY
• Backup for Vendor Management Access, Trouble-shooting and Business Critical Duties
• Coaching & development of direct and indirect reports
• Lead for organizing, communicating & setting priorities for Partner program
• Delegation, motivating & representing direct and indirect reports
• Support Ops with Performance management & evaluation for Partner Performance
• RELATIONSHIP MANAGEMENT
• Partner Communication, Education, Influence & Mentorship
• Incorporate feedback from internal stakeholders, including quality, training and operations, and encourage dialogue to ensure operational and policy alignment
• Auditing of Business Critical Processes & Service Delivery, and primary lead for invoice and budget management
• Site Visits Management and visits for PRO and Compliance
• PROJECT MANAGEMENT GOVERNANCE AND EXECUTION
• Consultant or Change Champion for new Enterprise, Global or Regional Programs e.g. Atrium, Wand to CCPAM
• Lead Partner discovery, including strategic partner selection and modifications to existing network along with Senior leadership
• Create and drive projects aimed at KPI improvement

Your Expertise:

• Bachelor’s Degree or Technical Equivalent
• Partner management experience with expertise in contract and invoice management
• Compliance or Risk management experience
• Superior communication skills both written and verbal
• Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually
• Strong ability to think clearly and rationally in order to understand logical connections between various data points.
• Strong problem-solving skills with an emphasis in adaptability and resilience
• Ability to clearly articulate compliance requirements to a non-compliance audience
• Ability to work closely and build trust with management, your team and other teams
• Exceptional organization and process management ability
• High level of personal integrity, interest in payments as evidenced by related work experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative approach to problem solving
• Ability and desire to work in a fast-paced environment
• Familiarity with SQL and data querying skills is a huge preference!

Hybrid Work Requirements & Expectations

To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following:

Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise

Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings.

Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.

Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.