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38 AGI Technologies Jobs
Application Engineer II - Optics
AGI Technologies
posted 29d ago
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Job Description
Summary / Role Purpose
Join the Ansys Customer Excellence team to support our customers on all aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to various technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and impact on the success of our customers and Ansys.
Join the Ansys Customer Excellence team to support our customers on all aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to various technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and impact on the success of our customers and Ansys.
Key Duties and Responsibilities
- Apply engineering expertise and knowledge of Optics simulation techniques to provide the highest level of technical support to Ansys Zemax customers and Channel Partners worldwide.
- Adhere to support processes to ensure high-quality, timely customer service that results in high customer satisfaction.
- Develop technical expertise in one or more simulation areas for Optics applications.
- Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements.
- Create best practice documentation based on experience working with customers.
- On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings.
- Participate in other strategic team and company initiatives, as needed.
Minimum Education/Certification Requirements and Experience
- Education: Master s degree in physics, Optics, Optical Engineering, or a related field.
- Technical Experience:
- Hands-on experience in an engineering software environment.
- Proficiency in commercial optical design software such as Ansys Zemax OpticStudio or Synopsys CodeV.
- Strong knowledge of optical theory and demonstrated experience in modeling optical systems.
- Skills Competencies:
- Logical problem-solving abilities with strong analytical skills.
- Excellent interpersonal and communication skills, both written and spoken English.
- Strong organizational and time management skills with a sense of urgency.
- Professional demeanor with business acumen and a results-driven mindset.
- Ability to work effectively and independently in a distributed team environment.
- Customer Engagement:
- Experience in providing technical support, consulting services, or customer-facing roles.
- Ability to understand complex technical concepts and articulate responses clearly and accurately.
Preferred Qualifications and Skills
- Preferred education and years of professional experience in an engineering software environment: Master s+3 Years, PhD+0.
- Ability to travel up to 10% of the time.
- Familiarity with Python and/ or Matlab.
- A minimum of two (2) years of hands-on experience using Ansys Zemax OpticStudio software.
- A minimum of two (2) years of experience in an engineering software environment.
- Prior experience working directly in a customer-facing role.
Employment Type: Full Time, Permanent
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