MS - CMS Associate (Analyst) - Microsoft365 Administration - Operate

A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Strategic Program Management Office Sourcing practice will provide you with the opportunity to help organizations balance long term strategies and shortterm imperatives to optimize their investments and strategic activity required to achieve the organizations business objectives. We help enhance organizations project and program performance by identifying alternative project approaches, consistently aligning projects with corporate strategy, setting the tone and pace of programs from the outset, responding quickly and effectively to crisis situations and extracting value from agile program delivery. Our teams roles focus on project portfolio management for both people and client management. Additionally, our team processes services such as portfolio, program, and project management which require a diverse range of skill sets needed and growth opportunities for new and experienced team members.

Minimum Degree Required (BQ)

Bachelor s Degree

Degree Preferred

Bachelors degree

Required Field(s) of Study (BQ)

Preferred Field(s) of Study

BA/BSC/B.Tech/M.tech/MSC/MCA. etc

 

Certification(s) Preferred

NA

Preferred Knowledge/Skills

Responsible for the managing day to day operations on Messaging and Collaboration stream Office 365, Exchange, Active Directory, Email Gateway, MDM

Key Responsibilities
This role require candidate to work in shifts and interact with customer on a daily basis.
Work on ongoing and new projects throughout project life cycle.
Serve as subject matter expert for messaging & collaboration and Active Directory technologies
Be oncall on a rotational basis for critical issues.

Knowledge/Skills Requirements

Expert on Handling M365 Migration related issue.
Expert on Messaging platform including Office 365, Microsoft Exchange, SharePoint, Skype for Business, Enterprise Vault Suite etc.
In depth understanding of the capabilities of MS Office 365
Responsible to manage large and distributed Active Directory environment
Proven experience with Microsoft Active Directory services including forest and domain design, policies, trusts, replication and topology.
Experience implementing GPOs, OU, resources, security principals, replication, DNS/name space, group policy management, schema modifications, ADFS, SSO, domain/forest creation
Well versed with security aspects and maintain system security as per industry standards.
Strong shell scripting (PowerShell, SQL, VB )
Working knowledge of Mobile Device Management (MDM)
Work with thirdparty vendors / professional services and inhouse developers as necessary
Compose and compile thorough documentation to enable ongoing administration and support of their respective systems and applications.
Strong ITIL process knowledge
Strong analytical, troubleshooting and problemsolving skills
Strong communication and collaboration skills

Professional Experience

End to end incident, problem management with RCA
Be OnCall for critical issues
Review and recommend improvements within existing technical environment
Strong ITIL Process knowledge
Strong analytical, troubleshooting and problemsolving skills