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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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41 ACKO Jobs
Assistant Manager - Training
ACKO
posted 24d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Graduate / undergraduate with overall 5+ yrs experience of working as a Assistant Manager/ Senior Trainer in a domestic/international contact centre
- Proficient in Ms Office, Ms Excel, Ms PowerPoint
- Excellent communication & Presentation skills
- Ability to develop/build training content
- Good interpersonal skills
- Candidate should possess excellent oral and written communication & presentation skills.
- Excellent communications skills - written and verbal for English language and only verbal for Hindi language
- Should have handled both communication & process related training.
- Previous experience on handling/exposure to decision tree tools such as - Zingtree, etc are an added advantage.
- Design and Deliver New Hire and On the Job Training.
- Build training modules for New joinees behavioural skills, soft skills and quality training
- Organize, Plan and Implement monthly cyclic activities including refresher training, monthly tests and call monitoring
- Liaison with the Quality and Operations to identify, screen and execute process improvement plans
- Plan and improve training workshops and projects to monitor and groom poor performers
- Ability to execute training tasks/ assignment on short notice
- Interested to deliver and contribute towards process improvement
- Training Content Writing
Employment Type: Full Time, Permanent
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ACKO Benefits
Cafeteria 
Work From Home Team Outings Education Assistance Soft Skill Training 
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