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3.9

based on 3.4k Reviews

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5 Access Healthcare Jobs

Director - Business Training

Access Healthcare

 · 

3.9

 based on 3.4k Reviews

15-20 years

Chennai

1 vacancy

Director - Business Training

Access Healthcare

posted 6d ago

Job Role Insights

Fixed timing

Key skills for the job

HRIS BPO Healthcare Relationship Management Training Active Directory

+ 1 more

Job Description

 
  • Drive new hire training and ensure meeting the timelines for hire to ramp goals by regularly reviewing the training content and delivery.
  • Oversee training calendar to make optimal use of trainers and classrooms.
  • Leverage new technology solutions, define and develop strategies, curriculum (including instructor-led, CBT & multi-media) and processes in support of business initiatives at both the new-hire and operations divisions.
  • Ensure all curricula and courseware meet the demands of the new generation of learners.
  • Liaise with client-side counterpart to share training update and partner on special projects.
    • Cross-functional Collaboration
  • Collaborate with business unit and internal/external SMEs to develop learning programs aligned with competencies and strategic goals of the organization.
  • Identifying the training needs for tenured resources by working with Operations and Quality teams.
  • Administer continuous learning including update management, BQ training and cross-skill learning.
    • Governance and Reporting
  • Provide threadbare data and detailed weekly reports on key training metrics to Head of Human Resources and Head of Training to determine the effectiveness of all training programs.
  • Participate in other projects as directed by Head of Human Resources or Head of Training
  • Analyze data, trends & delivers management information reports for effective decision-making by the leaders.
    • People Management
  • Ensure feedback and coaching is given to all managers and trainers.
  • Drive the values of the organization with the team and thereby the new hire staff.
  • Drive continuous development plans in place for team.
  • Manage division budgets.


    • BASIC QUALIFICATION: (MANDATORY)
  • UG Degree
  • 15+ years of experience in RCM BPO domain, with at least 5 years in training
  • Managed a training team with size of 25+ comprising of managers, trainers and voice coaches for the past 3 years
  • Healthcare Background specific to RCM experience would be an additional advantage
  • Knowledge of adult learning principles and techniques for the current generation of learners
  • Advanced Proficiency in MS Word, Excel, and PowerPoint required
  • Ability to give direction to team and lead with conviction and empathy
  • Advanced skills in preparing and facilitating presentations
  • Excellent written and verbal communication skills
  • Excellent organization / multi-tasking, planning and time management skills required
  • Willingness to work in flexible shifts


    • Competencies
  • Coaching
  • Communication
  • Consultation
  • Critical Evaluation
  • Ethical Practice
  • Global & Cultural Awareness
  • Relationship Management
  • Reporting & Data Analytics

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Director roles with real interview advice

    What people at Access Healthcare are saying

    3.9
     Rating based on 6 Director reviews

    Likes

    Great work culture

    • Salary - Excellent
      • +6 more
    Dislikes

    Nothing to dislike

    Read 6 Director reviews

    Director salary at Access Healthcare

    reported by 19 employees with 15-19 years exp.
    Lock Unlock
    ₹21.1 L/yr - ₹37.9 L/yr
    44% less than the average Director Salary in India
    View more details

    What Access Healthcare employees are saying about work life

    based on 3.4k employees
    56%
    89%
    63%
    66%
    Strict timing
    Monday to Friday
    No travel
    Night Shift
    View more insights

    Access Healthcare Benefits

    Free Transport
    Health Insurance
    Cafeteria
    Job Training
    Work From Home
    Soft Skill Training +6 more
    View more benefits

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