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We are Hiring for Director - Corporate Quality.

This Senior leadership corporate Quality role will be responsible for designing, implementing, and overseeing the organization's Quality, Security, and Compliance programs. This role demands expertise in managing ISMS, QMS, HITRUST, SOC, PCI-DSS, and BCMS frameworks. The incumbent will lead internal audits, interface with external auditing bodies, ensure regulatory compliance, and maintain client trust through proactive governance and communication.

Experience:

• 18+ years of experience in quality assurance, compliance, and audit management
• Proven expertise in implementing and managing ISMS, QMS, HITRUST, SOC, PCI-DSS, and BCMS frameworks.
• Experience in managing client security questionnaires, audits, and external auditor engagements.
• Strong experience in leading cross-functional teams, driving governance, and ensuring process improvements.

Qualifications Required:

• Bachelors degree in Business, Information Technology, Quality Management, or related field. Masters degree preferred.
• Professional Certifications: ISO 27001 Lead Auditor, ISO 9001, HITRUST Practitioner, PCI-DSS, SOC, or similar relevant certifications.

Key Responsibilities:

1. Quality Management Systems (QMS), Information Security and HITRUST:

• Develop, maintain, and improve QMS and ISMS frameworks in alignment with industry standards (ISO 9001, ISO 27001, PCI-DSS, SOC, and BCMS).
• Expertise in managing the HITRUST certification.
• Ensure compliance with security and quality requirements specific to the healthcare BPO and Revenue Cycle Management industry.

2. Audit Management:

• Plan, manage, and execute internal audits to evaluate compliance and identify opportunities for improvement.
• Interface with external auditing bodies for certifications, surveillance audits, and compliance reviews.
• Lead audit preparation, execution, and follow-ups, ensuring seamless coordination with cross-functional teams.

3. Risk Management and Compliance:

• Oversee risk assessments and implement appropriate risk mitigation measures.
• Drive compliance with client-specific security and quality standards, including responding to Client Security Questionnaires.
• Maintain and update policies, procedures, and documentation to ensure continual readiness for audits and assessments.

4. BCMS and Business Continuity:

• Spearhead the organization's Business Continuity Management System (BCMS) in alignment with ISO 22301.
• Define recovery metrics (RTO, RPO, MBCO) and facilitate business impact analysis (BIA).
• Test and validate business continuity and disaster recovery plans regularly.

5. Client and Stakeholder Interactions:

• Serve as a primary point of contact for clients during compliance discussions, audits, and assessments.
• Lead client engagements related to quality assurance, security frameworks, and audit processes.
• Address client queries and build trust by demonstrating the organization's compliance readiness.

6. Cross-Functional Collaboration:

• Collaborate with IT, Operations, Compliance, and Legal teams to drive organizational initiatives.
• Ensure alignment across teams to meet client and regulatory requirements.
• Conduct regular training and awareness sessions on quality and security standards for internal teams.

7. Reporting and Governance:

• Prepare and present comprehensive reports for senior leadership on audit findings, compliance metrics, and risk status.
• Track and report progress of corrective actions, client concerns, and quality enhancements.

Skills:

• Technical Expertise: Comprehensive knowledge of QMS, ISMS, HITRUST, SOC, PCI-DSS, and BCMS frameworks.
• Audit Management: Skilled in conducting internal/external audits and coordinating with external auditing bodies.
• Client Management: Strong communication and interpersonal skills to manage client relationships and security discussions.
• Project Management: Ability to manage multiple projects, timelines, and compliance deliverables.
• Analytical Thinking: Ability to assess risk, interpret audit findings, and implement corrective measures.
• Leadership and Collaboration: Demonstrated ability to lead teams and work effectively across functions.

Key Attributes:

• Results-oriented and proactive in ensuring compliance readiness.
• Strong stakeholder management skills with the ability to build trust and rapport.
• Excellent written and verbal communication skills.
• Detail-oriented, with a focus on accuracy and quality.

Interested candidates with the above mentioned experience, please share your updated resume to jerlinbetsy.m@accesshealthcare.com