IT Service Management Representative

Project Role :IT Service Management Representative

Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills :IBM WebSphere MQ
Good to have skills :NA
Minimum 7.5 year(s) of experience is required
Educational Qualification :As per Accenture Standard
Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ.
Roles & Responsibilities:

Install/maintain/administer CICS, MQ and Network products

Experience to setup/administrer CICSplex

Manage WebSphere MQ & CICS connection

Maintain other network based software like Netmaster, TCP/IP, VTAM, FTP

EE Capacity Planning

Troubleshoot issues. Incident/Problem management

Manage Mainframe networks and connectivity

Monitor network resources. Report issues.

Manage printers and printing related tools
Professional & Technical Skills:

Thorough knowledge of Mainframe middleware, communication & network tools and technologies

Knowledge of z/OS functions, high level knowledge of architecture and hardware

Thorough knowledge of using JCL, IBM & ISV Utilities used

Overall knowledge of other support areas like z/OS, Storage and Database

Troubleshooting skills to quickly resolve the critical issues
Additional Information:

The candidate should have a minimum of 7.5 years of experience in IT service management.

The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions.

This position is based at our Bengaluru office.

 Qualifications 
As per Accenture Standard