Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :DevOps



Good to have skills :NA
Minimum



7.5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Manage and prioritize support tickets to ensure timely resolution.

Identify and analyze system or application issues and provide effective solutions.

Communicate with clients to understand their needs and provide technical assistance.

Conduct regular system audits to ensure optimal performance.
Professional & Technical Skills:

Must To Have Skills:Proficiency in DevOps.

Experience with cloud platforms such as AWS or Azure.

Strong knowledge of CI/CD pipelines and automation tools like Jenkins or GitLab.

Familiarity with containerization technologies like Docker and Kubernetes.

Good understanding of infrastructure-as-code principles.

Experience with monitoring and logging tools like Prometheus and ELK stack.
Additional Information:

The candidate should have a minimum of 7.5 years of experience in DevOps.

This position is based at our Bengaluru office.

A 15 years full-time education is required.


Qualifications

15 years full time education