Performance Associate

Skill required: Employee Services - Succession Planning


Designation: Performance Associate


Qualifications:Any Graduation


Years of Experience:1 to 3 years


What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementIn Succession Planning you will need to identify and prepare employees who qualify to succeed key players within the top management when their terms end using a combination of mentoring, training and job rotation.


What are we looking for?
"Clear written and verbal communication skills.Critical thinking and problem solving skills.Detail oriented with high accuracy."

Good organizational & prioritisation skills.

Analytical and problem solving skills.

Multi-cultural awareness.

Passion for customer service.

Team player.

Results & detail-oriented

Focus on high data accuracy.

Quality driven - in communications and all system transactions.

Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

Good written and verbal skills. Strong English language communication skillsGlobal design, Localization, Testing, Standard Operating build experience

Performance & Career Mgmt. a plus

Workday Experience a plus

HR Domain certification would be a plus

Strong MS Office and Excel skills

Roles and Responsibilities:

Job Description The Performance & Career Mgmt. Sr. Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key Responsibilities

Ensure and maintain the security and confidentiality of client data.

Manage workflow of cases effectively and take remedial action or escalate as necessary

Update client applications accurately and quickly in accordance with the appropriate User Guides.

Understand and adhere to Accenture's processes and working methods in Performance Services

Understand relevant HR and Safety legislation as appropriate and be able to use to manage cases and inform clients

Understand the full range of related work areas in Performance and Advisory Services and how these can assist in case management

Manage client relationships to agreed satisfactory outcome of cases

Understand client's policies and procedures relating to Performance Services

Ensure and apply the measures required to maintain the data security of all Accenture's and its client's data. Understand and act in compliance with Accenture and its client's policies and procedures with regard to Data Protection.

Have customer facing experience & experience of using telephony to speak with clients.

Help Client with Evaluation process & resolving errors

Must have clear understanding of the existing performance metrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent

Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.

Provide support to Client in terms of goal setting & any Admin help pertaining to it

Ensure Customer Satisfaction

Participate in Team building activities.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

 
Qualifications 
Any Graduation