Business Operations Associate - M&E

Job Title - Business Operations Associate Meetings and Events

Management Level:CL12

Location:Bangalore/ Gurgaon

Must have skills:Cvent or any other Meetings Technology

Job

Summary:We are seeking an organized, detail-oriented, and proactive registration website builder to independently manage and support multiple events simultaneously. This role involves providing exceptional customer service, coordinating event details, and ensuring smooth event execution, both pre- and post-event. The ideal candidate will possess strong communication skills, a passion for event coordination, and the ability to manage multiple tasks efficiently.

Key Responsibilities (Current, CL12)

Independently Support 8-12 Simple, Medium, and High events at one time with consistent and quality customer support

Accuracy in the completion of assigned tasks and deadlines, team processes and standard operating procedures

Follow communication process flow

Updates process forms in a timely manner

Supports the creation of the event websites and registration, invitations and other emailed communications, per customer requirements

Consults on event requirements and site features

Coordinates site testing and final sign-off with customer

Creates event reporting package with updated reports

Integrates site data with MMS (Salesforce), On24 and Touchcast

Sends initial invitation and/or provides final site URL

Sends additional rounds of invitations and communications

Coordinates changes to attendees, waitlists, rooming lists, approvals and capacities w/event owner

Manages event websites and registration changes

Sends post-event feedback surveys

Manages post-event technology tasks (upload final participant lists, communicate web build hours/fees, complete final billing process form, close-out checklist)

Support taskforces and special projects (as assigned)

Required Skills List

Experience with Cvent platform will be a huge plus.

The person should be willing to work Night Shifts (9 am to 6 pm US Eastern time)

Ability to communicate effectively and support customers from various countries and time zones

Comfortable speaking with customers in our universal business language; English

Excellent customer service

Excellent time management skills

Ability to problem solve customer and team issues

Multi-tasker

Effective Written and Verbal Communications Training

Ability to work independently

Strong Microsoft Office skills and adept to working with new technology (Word, Power Point, Excel)

Self-starter for continued education on technology

Familiarity with Microsoft Teams, a plus

Event planning experience, a plus

Project Management experience, a plus

Knowledge of onsite event technology, a plus

Familiarity with HTML, a plus

Additional Information:- The ideal candidate will possess a strong educational background in Cvent or a related technology.- This position is based in India


Qualifications

Experience:Minimum

2 year(s) of experience is required


Educational Qualification:B.Tech/BE/Any Graduate