Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Dynatrace Administration



Good to have skills :NA
Minimum



5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Implement new technologies for system enhancements

Conduct regular system audits to ensure compliance

Train team members on new technologies and best practices
Professional & Technical Skills:

Must To Have Skills:Proficiency in Dynatrace Administration

Strong troubleshooting skills in system and software issues

Experience in implementing and maintaining server and network systems

Knowledge of various software solutions/vendors/brands

Ability to perform L1 and L2 troubleshooting effectively
Additional Information:

The candidate should have a minimum of 5 years of experience in Dynatrace Administration

This position is based at our Chennai office

A 15 years full time education is required


Qualifications

15 years full time education