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Accenture

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3.9

based on 52.5k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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30437 Accenture Jobs

Operations Engineer

Accenture Solutions Pvt Ltd

 · 

3.9

 based on 52.5k Reviews

2-7 years

Bangalore / Bengaluru

1 vacancy

Operations Engineer

Accenture

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Biotechnology Pharmacy Project Management Linux Administration Product Management Production Management

+ 12 more

Job Description



Project Role :Operations Engineer


Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills :Service Analytics


Good to have skills :Reporting Analytics
Minimum
2 year(s) of experience is required


Educational Qualification :15 years full time education
Technical Support Engineer ResponsibilitiesInclude:
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Job briefWe are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. Responsibilities
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clientsRequirements
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

     
    Qualifications     
    15 years full time education

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Operations Engineer roles with real interview advice

    People are getting interviews at Accenture through

    (based on 5.1k Accenture interviews)
    Job Portal
    Campus Placement
    Company Website
    Referral
    Walkin
    Recruitment Consultant
    33%
    18%
    18%
    13%
    4%
    2%
    12% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Accenture are saying

    4.0
     Rating based on 1 Operations Engineer review

    Likes

    1))Team Support is good. 2)Nice working environment and always a scope to learn new things everyday. 3)Work-life balance is well.

    Dislikes

    There is no such dislikes.

    Read 1 review

    Operations Engineer salary at Accenture

    reported by 11 employees with 1-8 years exp.
    ₹5.8 L/yr - ₹15.7 L/yr
    69% more than the average Operations Engineer Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 52.5k employees
    66%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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