Quality Analyst (Kannada & Tamil Along with English Language)

Key responsibilities:

• Implement and ensure Call Quality Audit.

• Implement relevant measures to achieve desired level of Customer Satisfaction.

• Monitor Call Quality & Analyze training gaps required for Customer Satisfaction.

• To ensure that our employees are interacting with customers in accordance with company &set guidelines and are serving in best interest of business.

• Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance.

• Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer

Experiences.

Educational Qualification: Graduate and Above.

Industry: BPO

Previous Role: Quality Analyst

Employment Type: Permanent Job, Full Time.

Should have knowledge on quality tools.

Should be Proficient in English, Kannada,Tamil & Hindi (Optional)