Technical Support Engineer (Freshers Allowed)

Role:

We are looking for candidates who can assist us in responding to the technical queries raised by our clients, which are often related to API Integration support, Troubleshooting SMS delivery issues & Assistance with telecom regulatory guidelines.

Role description

• Assist clients by connecting on remote calls, responding to technical queries ( via Support Tickets ) related to the 2Factor's API Platform
• Checking Database ( MySQL ) & Server Logs (Unix) to troubleshoot SMS delivery issues
• Using API Testing tools ( such as Postman ) to Run/ Test API Endpoints to reproduce error scenarios as reported by clients
• Reporting & Following up with Telecom Operators / Partners to resolve identified issues
• Get on a call with clients to assist them in integrating 2Factor's API Endpoints into third-party applications ( CRM, Marketing tools etc )

Skill Sets:

• 2+ Years of experience in Database Queries ( Mysql, Mariadb )
• Hands-on experience with API Testing Tools ( Like Postman )
• Excellent communication & interpersonal skills
• Proactive, self-motivated, willing to learn, and a strong team player
• Knowledge and working experience in any 1 Scripting Language would be bonus ( Like Unix, Python, GoLang, Php etc )