Customer Care Executive / Freshers may apply/ Freshers Eligible

Job description

Responsibilities:

• Handle customer inquiries and resolve complaints via phone, email, or chat.
• Provide accurate information about products and services.
• Process orders, returns, exchanges, and refunds.
• Document customer interactions and escalate issues when necessary.
• Follow up with customers to ensure satisfaction and resolve ongoing issues.
• Maintain a professional and friendly demeanor with customers.
• Identify and suggest improvements based on customer feedback.

Required Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to manage time effectively and handle multiple tasks.
• Customer-focused with a patient, empathetic approach.
• Good attention to detail and ability to record accurate information.
• Proficient with computer systems, CRM tools, and basic office software.
• Ability to handle difficult or irate customers professionally.

Preferred Qualifications:

• Bachelor degree in business or communication is a plus.
• Previous experience in customer service or a related field.
• Proficiency in additional languages is an advantage.
• Call center experience is a plus.