Add office photos
Engaged Employer
i
This company page is being actively managed by
1 Finance Team. If you also belong to the team, you
can get access from
here
1 Finance
Compare
All Filters
29 1 Finance Jobs
Manager - Quality Assurance
1 Finance
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Identify check points where the Financial Concierge Specialists (FC s) communicate with the clients
- Design a metrics to evaluate the above Financial Concierge Specialist (FC s) touch points using call quality parameters and standards
- Identify areas for improvement for FC s quality checks
- Design feedback mechanism to share constructive feedback with FC s and monitor improvements
- Deep dive into the problems and conduct root analysis cause to identify possible solutions
- Program, manage and drive continuous improvement and process adherence KRP for the quality check of the FC s dedicatedly
- Build and populate key management dashboards to monitor quality check results to enable data-driven decision-making using business intelligence tools
Skills:
- Collaborative and result oriented
- Structured approach of thinking and execution
- Proven experience in quality control, quality assurance or a related role
- Strong understanding of quality evaluation systems, tools and techniques
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Manager Quality Assurance roles with real interview advice
People are getting interviews at 1 Finance through
People are getting interviews through
(based on 3 1 Finance interviews)
Referral
33%
67% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at 1 Finance are saying
What 1 Finance employees are saying about work life
based on 25 employees
Flexible timing
Alternate Saturday off
No travel
Day Shift
1 Finance Benefits
Submitted by Company
Job Training Doctor on Call services Education Assistance Financial Wellness Plans Performance based appraisals
Submitted by Employees
View more benefits 
Compare 1 Finance with
Bajaj Finance
Compare
HDFC Bank
Compare
ICICI Bank
Compare
Kotak Mahindra Bank
Compare
Axis Bank
Compare
State Bank of India
Compare
Sammaan Capital Limited
Compare
Aditya Birla Capital
Compare
IDFC FIRST Bank
Compare
Wibmo
Compare
PolicyX.com
Compare
Datasigns Technologies
Compare
Oxigen Services
Compare
Namaste Credit
Compare
ROI NET Solution
Compare
OneCard
Compare
Global Payments
Compare
Paytail
Compare
Airpay Payment Services
Compare
Digikredit Finance
Compare
Similar Jobs for you
1 Finance Mumbai Office Location
Mumbai, Maharashtra Office
B 1101/1102, Lotus Corporate Park, Goregaon East
Mumbai, Maharashtra
400063
400063
Share an Interview