Zomato Interview Questions, Process, and Tips

SQL and Excel skills were tested

Q1. SQL and Excel skills were tested
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Q1. More about past work experiences
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Q1. More about why I want to join the firm
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Round duration - 150 minutes
Round difficulty - Medium

The interview was scheduled at 6 pm and the duration of the interview was 1.5 hrs but went for around 2.5 hrs. The interviewer started with a brief intro about me. Asked me some coding questions. After coding questions he started asking questions on dbms like difference between sql and no sql, what is horizontal and vertical scaling and when we use them. Then some questions on computer networks like how web browsers works, different between http and HTTPS, what is TCP. After this he asked about my projects and the technology I worked on during the intern.

Q1. 
Snake and Ladder Problem Statement
Given a Snake and Ladder Board with 'N' rows and 'N' columns filled with numbers from 1 to N*N starting from the bottom left of the board, and alternating direction each...read more
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Q2. 
Deletion In Doubly Linked List
You are given a Doubly Linked List with 'N' positive integers. Your task is to delete a node at a given position 'POS' in this linked list.
Input:
The first line of input ...read more
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Round duration - 20 minutes
Round difficulty - Easy

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service executive with a passion for providing exceptional service.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Proven ability to handle difficult customers and resolve issues

• Proficient in using customer service software and tools

• Received multiple positive customer feedback and recognition
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Q2. What is your hobbies What ia your strength
Ans. 
My hobbies include reading, playing the guitar, and hiking. My strength is my ability to empathize with customers and provide excellent service.
• Reading

• Playing the guitar

• Hiking

• Empathy

• Excellent customer service
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Q1. What is bpo what is inbond and outbound calling
Ans. 
BPO stands for Business Process Outsourcing. Inbound calling refers to receiving calls from customers, while outbound calling refers to making calls to customers.
• BPO is the practice of contracting specific business processes to a third-party service provider.

• Inbound calling involves handling incoming calls from customers seeking assistance or information.

• Outbound calling involves making proactive calls to customers for...read more
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Q2. Why shoud we hire you
Ans. 
I have excellent communication skills, a strong customer focus, and a proven track record in resolving customer issues.
• I have exceptional communication skills, both verbal and written, which are essential for effective customer service.

• I am highly customer-focused and always strive to provide the best possible service to ensure customer satisfaction.

• I have a proven track record in resolving customer issues and complain...read more
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Q3. Why do you want work in bpo
Ans. 
I want to work in BPO because I enjoy helping customers and providing excellent service.
• I have a passion for customer service and enjoy interacting with people.

• I have strong communication skills and can effectively handle customer inquiries and complaints.

• I am a problem solver and enjoy finding solutions to customer issues.

• I am motivated by the opportunity to make a positive impact on customer satisfaction.

• I have previ...read more
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Q4. Are you comfortable with night shift
Ans. 
Yes, I am comfortable with night shifts.
• I have previous experience working night shifts and have adapted well to the schedule.

• I understand the importance of providing round-the-clock customer service and am willing to work during non-traditional hours.

• I am a night owl by nature and find that I am more productive and focused during nighttime hours.

• I am aware of the potential challenges of night shifts, such as adjusting...read more
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Q1. Previous experience
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Q2. Sales pitch will be asked to perform
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Q1. Balanced parathesis? write code and explain
Ans. 
Balanced parenthesis code implementation
• Use a stack to keep track of opening brackets

• When a closing bracket is encountered, check if it matches the top of the stack

• If it matches, pop the top of the stack

• If the stack is empty at the end, the parentheses are balanced
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Q2. Minimun time required to rot all oranges in a box full of good and rot oranges
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Q1. Tell me about yourself
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Q2. Brief on your experience
Ans. Situational base, How you handle a strike
Answered Anonymously
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Q3. What are the sources to hire Deliver partner
Ans. 
Sources to hire delivery partners include job portals, referrals, social media, and recruitment agencies.
• Job portals such as Indeed, Glassdoor, and LinkedIn

• Referrals from current employees or partners

• Social media platforms like Facebook and Twitter

• Recruitment agencies that specialize in logistics and transportation

• Networking events and job fairs

• Advertising on local newspapers or radio stations

• Partnering with local scho
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Q4. What is critical situation you faced and how you tackle the same
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Q1. Why are you looking for a change?
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Q2. What are your salary expectations?
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Q3. Where do you see yourself in 5 years?
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Q4. What are your strengths and weaknesses?
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Q5. Tell me about yourself.
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