Zomato Interview Questions, Process, and Tips

Simple aptitute question based on mathematics based

Q1. Sql queries ,guesstimates
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Q1. Tell me about yourself self
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional support and resolving customer issues.
• Over 5 years of experience in customer service roles

• Proficient in handling customer inquiries, complaints, and providing solutions

• Excellent communication and interpersonal skills

• Ability to remain calm and patient in challenging situations

• Proven track record of achieving customer...read more
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Q2. Why you want do this job?
Ans. 
I enjoy helping people and providing excellent customer service.
• I have a passion for assisting others and ensuring their satisfaction.

• I have strong communication and problem-solving skills.

• I thrive in a fast-paced and dynamic environment.

• I have previous experience in customer service roles.

• I believe in the importance of building positive relationships with customers.

• I am motivated by the opportunity to make a differenc
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Q3. Can u give full time ?
Ans. 
Yes, I can work full time.
• I am available to work full time and commit to the required hours.

• I have no other commitments that would prevent me from working full time.

• I understand the importance of being fully dedicated to providing excellent customer service.

• I am willing to adjust my schedule if needed to meet the demands of the job.
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Q4. What is customer relationship management?
Ans. 
Customer relationship management (CRM) is a strategy to manage and improve interactions with customers.
• CRM is a system or approach used by businesses to manage and analyze customer interactions and data.

• It involves collecting and organizing customer information to enhance customer satisfaction and loyalty.

• CRM helps businesses track customer interactions, manage sales leads, and provide personalized customer service.

• It ...read more
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Q5. Customer relationship management is a technology for managing all your company's relationship and interaction with customer and potential customer
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Q6. How u deal to the customer if he get non veg food instead of veg food ?
Ans. Firstly,l apologies to the customer and assure him that I will act immediately to address his complaint and also provide same meal with extra discount and free complementary drink as a compensation
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Q7. How you deal to the customer if he complain that delivery boy threaten him ?
Ans. 
I would apologize to the customer and assure them that immediate action will be taken to address the issue.
• Listen attentively to the customer's complaint

• Apologize sincerely for the inconvenience caused

• Assure the customer that their complaint will be taken seriously

• Ask for specific details about the incident

• Document the complaint and escalate it to the appropriate department

• Follow up with the customer to provide updates
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Q8. Firstly.l hear the complain and insure that complain is real because some time people lodge fake complain to get free food if complain is real than as a Zomato representative l apologies to the customer on...read more
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Q1. Company ko profit and riders ko profit and best coustomer response
Ans. Sub se pelhe best coustomer service and best coustomer response us ke liye ye nirbher krta h rider pe ki rider kesi service de rehya h coustomer ko rider ko sirf company ka sath chiye amount me or company spot me coustomer or rider khus to company ko apne aap profit hoga
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Q2. Ager me team leader hu or meri city me koa preshyani h bat strick ki bat chal ri h to kese hendel kru ga
Ans. Ager me kisi city ka team leader hu to strike ki bat hi nhi hogi kyo ki me team ke bhich me hi rehu ga un ki her preshyani ko dur krne ki kosis kru ga mene Kai jghe dekha h jo baki team leader h ve team se milte hi nhi team ko bi samjna jruri h es liye me strick jesi koa bat hi nhi hone du ga
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SQL coding questions of mid to high difficulty

Q1. Why I want to join this organisation.
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Q2. About my previous experiences.
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Q3. Related to the job post I was interviewing for.
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Q1. Analytical questions.
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Q2. Related to my job post.
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