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Zomato Interview Questions, Process, and Tips
Top Zomato Interview Questions and Answers
- Q1. What do you know about Zomato ?asked in Key Account Manager interview
- Q2. LFU Cache Design Problem Design and implement a Least Frequently Used (LFU) Cache with the following functionalities: 1. put(U__ID, value) : Insert the value in the cach ...read moreasked in Software Developer Intern interview
- Q3. How u deal to the customer if he get non veg food instead of veg food ?asked in Customer Service Executive interview
Zomato Interview Experiences
322 interviews found
Akash Kant Awasthi
(1 Question)
- Q1. HR Screening and HR interview
Puzzle test, coding decoding
With 05 Manpower proper GD will be done
(1 Question)
- Q1. Tell me about yourself Family background Previous employment proper details
Interview Preparation Tips
Store Manager Interview Questions asked at other Companies
Anonymous
Selected
I applied via Referral and was interviewed in Jan 2023. There were 3 interview rounds.
(4 Questions)
- Q1. What is customer relationship management?
- Ans.
Customer relationship management is the process of managing interactions with customers to improve business relationships.
It involves collecting and analyzing customer data to understand their needs and preferences.
It helps in building long-term relationships with customers by providing personalized services.
It includes strategies for customer retention, loyalty programs, and resolving customer complaints.
Examples of C...
- Q2. Tell me about yourself
- Q3. How you deal to the customer if he complain that delivery boy threaten him?
- Ans.
Assure the customer that the matter will be investigated and appropriate action will be taken.
Listen to the customer's complaint patiently and empathetically.
Apologize for the inconvenience caused and assure them that their safety is of utmost importance.
Take down the details of the incident and the delivery boy's name and contact information.
Report the incident to the concerned authorities and initiate an investigatio...
- Q4. How you deal to the customer if he get non veg food instend of veg food?
- Ans.
I would apologize to the customer and immediately replace the non-veg food with the correct order.
Apologize to the customer for the mistake
Assure them that the correct order will be delivered as soon as possible
Replace the non-veg food with the correct order
Ensure that the replacement order is checked for accuracy before delivery
Offer a discount or compensation for the inconvenience caused
Coding text its a one of the part in appertain in coding
Interview Preparation Tips
Because its was very growthing company
Selected
I applied via Hirect and was interviewed in Aug 2023. There was 1 interview round.
(1 Question)
- Q1. Abt yourself. What is your qualification?
Senior Executive Interview Questions asked at other Companies
What people are saying about Zomato
(3 Questions)
- Q1. SQL joins, python
- Q2. Root cause analysis case study
- Q3. Puzzles were asked in the interview
Business Analyst Interview Questions asked at other Companies
Zomato interview questions for popular designations
Sarthak Saraf
Selected
I applied via Naukri.com and was interviewed in May 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Basic, personal indulgence
- Q2. About experiences
(2 Questions)
- Q1. Sales funnel, market trends
- Q2. Reasons for leaving the company
Senior Business Analyst Interview Questions asked at other Companies
Get interview-ready with Top Zomato Interview Questions
Kunal Agrawal
Selected
I applied via Approached by Company and was interviewed in Sep 2023. There were 2 interview rounds.
Basic things were asked like what difficulty you faced with online delivery and all...
(1 Question)
- Q1. Simple introduction
Customer Delight Executive Interview Questions asked at other Companies
Jobs at Zomato
Selected
I applied via Recruitment Consulltant and was interviewed before Dec 2023. There were 3 interview rounds.
In relation to customer care, how should an executive manage an irate customer whose birthday celebration has been disrupted? How can the executive calm the customer and provide solutions? Solutions must be proposed, and it is essential to express these ideas clearly in the group discussion; otherwise, selection for the next round may not be guaranteed.
Please create a written assignment outlining how to manage a customer and address the issue they are confronting, presented in a paragraph or email format. It is essential that the solutions proposed demonstrate creativity.
(2 Questions)
- Q1. What does it mean by customer centric company?
- Ans.
A customer centric company focuses on meeting the needs and preferences of customers to provide exceptional experiences.
Putting the customer at the center of all decision-making processes
Tailoring products and services to meet customer needs and preferences
Providing excellent customer service and support
Collecting and acting on customer feedback to continuously improve
Building long-term relationships with customers
Exam
- Q2. How do you handle customer complaints while addressing their negative experiences and providing creative solutions without resorting to refunds?
- Ans.
I handle customer complaints by actively listening, empathizing, offering creative solutions, and ensuring a positive resolution.
Listen actively to the customer's concerns and show empathy towards their negative experience.
Offer creative solutions that address the root cause of the complaint and provide value to the customer.
Ensure a positive resolution by following up with the customer to confirm their satisfaction wi...
Interview Preparation Tips
(2 Questions)
- Q1. About your self
- Q2. Tell me all about my position
Operations Executive Interview Questions asked at other Companies
Selected
I applied via Walk-in and was interviewed in May 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Introducing your self
- Q2. How to solve the late service provide...
- Ans.
To solve late service provide, improve communication, optimize routes, track delivery progress, and incentivize timely deliveries.
Improve communication between customers, delivery team, and management.
Optimize delivery routes to reduce travel time and increase efficiency.
Track delivery progress in real-time to identify delays and address them promptly.
Incentivize timely deliveries through rewards or penalties for late ...
Interview Preparation Tips
Top Zomato Delivery Boy Interview Questions and Answers
Delivery Boy Interview Questions asked at other Companies
(2 Questions)
- Q1. Introduce yourself
- Q2. Why Zomato??????
Intern Interview Questions asked at other Companies
Zomato Interview FAQs
The duration of Zomato interview process can vary, but typically it takes about less than 2 weeks to complete.
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Zomato Interviews By Designations
- Zomato Key Account Manager Interview Questions
- Zomato Business Analyst Interview Questions
- Zomato Customer Service Executive Interview Questions
- Zomato Delivery Boy Interview Questions
- Zomato Chat Support Executive Interview Questions
- Zomato Associate Interview Questions
- Zomato Software Developer Interview Questions
- Zomato Customer Care Executive Interview Questions
- Show more
Interview Questions for Popular Designations
- Key Account Manager Interview Questions
- Business Analyst Interview Questions
- Customer Service Executive Interview Questions
- Delivery Boy Interview Questions
- Chat Support Executive Interview Questions
- Associate Interview Questions
- Software Developer Interview Questions
- Customer Support Executive Interview Questions
- Show more
Zomato Interview Process
based on 357 interviews
Interview experience
Interview Questions from Similar Companies
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Zomato Reviews and Ratings
based on 2.2k reviews
Rating in categories
|
Delivery Boy
1k
salaries
|  ₹0.4 L/yr - ₹5 L/yr |
|
Key Account Manager
924
salaries
| ₹4.5 L/yr - ₹14.2 L/yr |
|
Business Analyst
585
salaries
| ₹7 L/yr - ₹20 L/yr |
|
Accounts Manager
296
salaries
| ₹4 L/yr - ₹13.2 L/yr |
|
Senior Associate
277
salaries
| ₹2.8 L/yr - ₹10 L/yr |
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