Ujjivan Small Finance Bank Interview Questions and Answers for Freshers

A bank is a financial institution that accepts deposits from the public and creates credit.

• Banks provide various financial services such as loans, mortgages, and investment accounts.

• They play a crucial role in the economy by facilitating the flow of money and credit.

• Banks are regulated by government authorities to ensure stability and protect depositors' funds.

To make a customer, build trust and provide value through personalized communication and exceptional service.

• Listen actively to their needs and concerns

• Offer tailored solutions to their problems

• Provide exceptional service and follow-up

• Build a relationship through personalized communication

• Be transparent and honest in all interactions

I would try to understand the reason for their reluctance and work towards finding a solution that is mutually beneficial.

• Listen to the customer's concerns and try to empathize with their situation.

• Offer alternative payment options or negotiate a new payment plan.

• Explain the consequences of not paying the EMI, such as late fees or damage to credit score.

• Seek assistance from a supervisor or financial advisor if necessary.

• Maintain a professional and respectful attitude througho...read more

Current accounts are for frequent transactions while savings accounts are for saving money.

• Current accounts are designed for frequent transactions and day-to-day banking needs.

• Savings accounts are meant for saving money and earning interest on the balance.

• Current accounts usually have lower interest rates compared to savings accounts.

• Savings accounts may have restrictions on the number of withdrawals allowed per month.

• Examples: Checking account is a type of current account, w...read more

Yes, I have a bike and a valid DL.

• I have a valid driving license which allows me to ride a bike.

• I own a bike which I use for commuting to work.

• Having a bike and DL will enable me to reach customers quickly and efficiently.

Assets are resources owned by a person or organization, while liabilities are debts or obligations.

• Assets are things of value that can be owned or controlled.

• Examples of assets include cash, property, investments, and equipment.

• Liabilities are financial obligations or debts that a person or organization owes to others.

• Examples of liabilities include loans, mortgages, and unpaid bills.

• The difference between assets and liabilities is known as net worth or equity.

My family is involved in various professions. I have high expectations for growth and development in my career. My previous CTC was competitive based on industry standards.

• My family members are in diverse fields such as education, healthcare, and business.

• I expect opportunities for learning, advancement, and a supportive work environment.

• My previous CTC was in line with industry benchmarks and reflected my experience and skills.

I have 5 years of experience in sales, consistently exceeding targets and building strong client relationships.

• 5 years of sales experience

• Consistently exceeded targets

• Built strong client relationships