Tide Business Finance Platform Customer Support Team Lead Interview Questions and Answers

Q1. Tell me something about yourself focusing more on job experience, role in previous organizations
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Q2. Questions based on job role
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Q3. Salary expectations
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Q4. If selected how soon can you join
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It was similar to round one more focus was on job role

Q1. Cost to company in current organization
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Q2. Expected DOJ if selected
Ans. 
Expected Date of Joining is flexible, but ideally within 2 weeks
• Flexible with DOJ, ideally within 2 weeks

• Can discuss and negotiate DOJ during offer stage

• Ready to start as soon as possible
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Q3. Reason for leaving current job
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It was about DS Algo and Java garbage collection,multithreading

Q1. Low level design of rate limiter
Ans. 
Rate limiter is a system that controls the rate of traffic sent or received by a network interface.
• Implement a token bucket algorithm to track and limit the rate of requests

• Use a sliding window algorithm to track the number of requests within a specific time frame

• Consider using a distributed rate limiter for scalability and fault tolerance
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Q2. Springboot basics, java basics, future interfaces, basic sql queries
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Mobikwik zip code contact with payment refund related contact now, XXXXX

Call ? XXXXX all issue with

Q1. Customer care contact now
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Q2. All issue solve now call me
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Q3. XXXXX all issue with my friends
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Q4. Or email and credit card and the rest
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Q5. Good day call me sir
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Q6. Customer service support
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Q7. Mobikwik refund related
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Q8. Zop balance Atibete and any
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Q1. Questions based on DSA
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Q1. Java specific Interview
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Q1. Hiring Manager Interview
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Q1. About work experience.
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Q2. About your working and how you manage the things on day to day activities to achieve results.
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Q1. About yourself, your experience your education.
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Q2. About your work experience since starting of your carrier.
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Q3. About your family background.
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Q4. What is your working to achieve your numbers.
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Q5. How do you reduce idle percentage.
Ans. 
To reduce idle percentage, focus on optimizing workflow, improving communication, setting clear goals, and monitoring performance.
• Optimize workflow by identifying and eliminating bottlenecks or inefficiencies.

• Improve communication among team members to ensure tasks are being completed efficiently.

• Set clear goals and expectations for employees to keep them focused and motivated.

• Monitor performance regularly to identify ...read more
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Q6. How do you increase the productivity of your callers.
Ans. 
Increasing caller productivity through training, motivation, and efficient tools.
• Provide comprehensive training on product knowledge and communication skills

• Implement performance incentives to motivate callers to meet and exceed targets

• Utilize efficient call center software and tools to streamline processes and improve efficiency
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Q7. What are the strategies you are using to enhance your callers productivity and make them fruitful.
Ans. 
I implement training programs, provide resources, set clear goals, and offer regular feedback to enhance caller productivity.
• Implementing training programs to improve skills and knowledge

• Providing resources such as tools and technology to streamline processes

• Setting clear goals and expectations for callers to work towards

• Offering regular feedback and coaching to help callers improve performance
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