Thinkapps Solutions Desktop Support Engineer L2 Interview Questions and Answers

Q1. Difference between IPV4 vs IPV6
Ans. 
IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses, allowing for more unique addresses and improved security features.
• IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

• IPv4 supports up to 4.3 billion unique addresses, which is becoming insufficient with the growth of internet-connected devices, w...read more
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Q2. How will you install the OS
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I will install the OS using a bootable installation media or network deployment tools.
• Create a bootable installation media (USB or DVD) with the OS image

• Boot the computer from the installation media

• Follow the on-screen instructions to install the OS

• Configure settings such as language, time zone, and user accounts

• Install necessary drivers and updates post installation
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Q1. What is AD? What is DHCP?
Ans. 
AD stands for Active Directory, a Microsoft technology used for managing users, computers, and other resources in a network. DHCP stands for Dynamic Host Configuration Protocol, a network protocol used for assigning IP addresses to devices.
• AD is used for centralized management of network resources

• AD allows for authentication and authorization of users and devices

• DHCP automatically assigns IP addresses to devices on a n...read more
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Q1. Basic questions of why did you want to join as desktop support engineer.
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Q1. What is pst and ost in outlook What is bsod what is dns what is vpn.
Ans. 
PST and OST are Outlook data files. BSOD is Blue Screen of Death. DNS is Domain Name System. VPN is Virtual Private Network.
• PST and OST are data files used by Microsoft Outlook to store emails, contacts, and other data.

• BSOD is a critical error screen displayed by Windows operating system when it encounters a system error.

• DNS is a system that translates domain names into IP addresses, allowing computers to communicate w...read more
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Q2. What is pop and imap and smtp and all protocol port number
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POP, IMAP, and SMTP are email protocols used for sending and receiving emails. Each protocol uses different port numbers.
• POP (Post Office Protocol) is used for downloading emails from a server to a client. It uses port number 110.

• IMAP (Internet Message Access Protocol) is used for accessing emails on a server from a client. It uses port number 143.

• SMTP (Simple Mail Transfer Protocol) is used for sending emails from a c...read more
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Q3. How to backup pst file My system is very slow so what do
Ans. 
To backup a PST file, you can simply copy and paste it to an external drive or cloud storage. To speed up a slow system, try cleaning up temporary files and disabling unnecessary startup programs.
• Copy and paste the PST file to an external drive or cloud storage

• Use a backup software to automate the backup process

• Clean up temporary files to free up space and improve performance

• Disable unnecessary startup programs to redu
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Desktop l2 level related questions

How to configur system in domain

Q1. All tecnicall skill related questions
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Q1. How to configur sap in users system
Ans. 
To configure SAP in user's system, follow these steps:
• Install SAP GUI on the user's system

• Configure the SAP logon pad with the necessary system details

• Create a user ID and assign the necessary authorizations

• Test the connection to ensure successful configuration
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Q2. Advantages of outlook 365
Ans. 
Outlook 365 offers numerous advantages for users.
• Access to emails, contacts, and calendar from anywhere with internet connection

• Collaboration and sharing features for team projects

• Integration with other Microsoft Office applications

• Automatic updates and security features

• Large storage capacity for emails and attachments

• Mobile app for easy access on-the-go
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Q3. Why bitlocker is important
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Bitlocker is important for securing data on Windows devices.
• Encrypts data on Windows devices to prevent unauthorized access

• Protects against theft or loss of devices

• Meets compliance requirements for data protection

• Can be managed centrally through Active Directory

• Can be used in combination with other security measures like TPM and Secure Boot

• Helps prevent data breaches and protects sensitive information
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Q4. What is the process of mfa
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MFA stands for Multi-Factor Authentication, which is a security process that requires users to provide two or more forms of identification to access a system.
• MFA adds an extra layer of security to protect against unauthorized access.

• The most common forms of identification used in MFA are passwords, security tokens, and biometric data.

• MFA can be implemented through various methods such as SMS codes, mobile apps, or hard...read more
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Q1. What is network
Ans. 
A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another for sharing data and resources.
• Networks can be wired or wireless

• Networks can be local (LAN), wide area (WAN), or global (Internet)

• Networks use protocols like TCP/IP for communication
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Q2. What is vtp What is vlan
Ans. 
VTP (VLAN Trunking Protocol) is a Cisco proprietary protocol used to manage VLAN configurations across a network. VLANs are virtual LANs that separate broadcast domains.
• VTP is used to synchronize VLAN information across switches in a network

• It helps in reducing the administrative overhead of manually configuring VLANs on each switch

• VLANs are used to logically segment a network into separate broadcast domains

• VLANs impro...read more
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Q3. What is protocol
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Protocol is a set of rules that govern the communication between devices in a network.
• Protocol defines the format, timing, sequencing, and error checking of data transmission.

• Examples of protocols include TCP/IP, HTTP, FTP, and SMTP.

• Protocols ensure that devices can communicate effectively and understand each other's data.
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Q4. Balsic requirements of ccna
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Basic requirements of CCNA include knowledge of networking fundamentals, routing and switching, and hands-on experience with Cisco devices.
• Understanding of networking fundamentals such as TCP/IP, subnetting, and OSI model

• Knowledge of routing and switching concepts including VLANs, STP, and routing protocols like OSPF and EIGRP

• Hands-on experience with Cisco routers and switches

• Ability to troubleshoot network issues and ...read more
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Q5. Hom many ways to transfer data in ccna
Ans. 
There are multiple ways to transfer data in CCNA, including wired and wireless methods.
• Data transfer methods in CCNA include Ethernet, Wi-Fi, Bluetooth, and cellular networks.

• Ethernet is a common wired method used for data transfer in CCNA.

• Wi-Fi allows for wireless data transfer over a local network.

• Bluetooth is used for short-range wireless data transfer between devices.

• Cellular networks enable data transfer over mobi
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Q6. What is ip Internet protocol Logical address
Ans. 
IP stands for Internet Protocol, which is a logical address used to identify devices on a network.
• IP is a unique identifier assigned to each device connected to a network.

• It allows devices to communicate with each other by routing data packets.

• There are two versions of IP - IPv4 and IPv6.

• IPv4 addresses are 32 bits long and written in decimal format (e.g. 192.168.1.1).

• IPv6 addresses are 128 bits long and written in hexa...read more
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Q7. Straight cable 568_B
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Q8. Croos cable 568_A
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Q1. Osi model , TCP UDP
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Q2. Tell me something that is not in your resume
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Q3. Explain Dora process
Ans. 
DORA (Discover Offer Request Acknowledge) is a process used by DHCP clients to obtain IP addresses from DHCP servers.
• DHCP client sends a Discover message to locate available DHCP servers

• DHCP server responds with an Offer message containing an available IP address

• DHCP client sends a Request message to request the offered IP address

• DHCP server responds with an Acknowledge message to confirm the IP address assignment

• The D...read more
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Q4. Explain three way handshake
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Three-way handshake is a process used in TCP/IP networking to establish a connection between two devices.
• The client sends a SYN (synchronize) packet to the server.

• The server responds with a SYN-ACK (synchronize-acknowledge) packet.

• The client sends an ACK (acknowledge) packet to the server, and the connection is established.

• This process ensures that both devices are ready to communicate and establishes the parameters of
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Q1. I would like to develop a company what restrictions in company and the company management. Was the tell about it.. I tharole follow
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Q2. What about the company
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Q3. The Company was overall placements..
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Q4. The company management was very good and excellent
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What questions they will ask..

Who to develop the company profit and shares