20+ SBI Cards & Payment Services Interview Questions and Answers for Freshers

Credit card is a plastic card that allows the holder to borrow money from the bank to make purchases.

• Credit cards allow users to make purchases on credit and pay back the borrowed amount later with interest.

• Debit cards, on the other hand, allow users to make purchases using their own money from their bank account.

• Credit cards offer rewards and cashback benefits, while debit cards do not.

• I have experience in handling credit card sales and customer service.

• I left my previous jo...read more

A debit card is a plastic card that allows you to access funds in your bank account to make purchases or withdraw cash.

• Debit cards are linked to a checking or savings account

• They can be used at ATMs, online, and in-person at merchants

• Debit cards do not allow you to spend more than the available balance in your account

• They may come with rewards programs or cashback offers

• Examples of debit card issuers include Visa, Mastercard, and American Express

SBI Card is a credit card issued by SBI Cards and Payment Services Private Limited.

• SBI Card offers a range of credit cards to suit different needs and lifestyles.

• It provides benefits such as reward points, cashback, discounts, and more.

• SBI Card has a large customer base and is widely accepted at various merchants.

• As of March 2021, SBI Card had over 11 million credit cardholders.

• SBI Card also offers various features such as contactless payments, EMI options, and more.

A credit card is a plastic card that allows you to borrow money from a bank or financial institution to make purchases.

• Credit cards have a credit limit, which is the maximum amount you can borrow.

• You have to pay back the borrowed amount with interest.

• Credit cards offer rewards and cashback on purchases.

• They can be used for online and offline transactions.

• Examples of credit card companies include Visa, Mastercard, and American Express.

SBI CARDS is a subsidiary of State Bank of India that offers credit cards to customers.

• SBI CARDS is one of the leading credit card issuers in India.

• It offers a wide range of credit cards to suit different needs and lifestyles.

• SBI CARDS has tie-ups with various merchants and offers discounts and rewards to its customers.

• It also provides online services like balance transfer, EMI conversion, and bill payment.

• SBI CARDS has a strong presence in both urban and rural areas of India...read more

Cards are used for making payments, accessing funds, and building credit history.

• Cards can be used to make purchases at stores or online

• Debit cards can be used to withdraw cash from ATMs

• Credit cards can help build a credit history and earn rewards

• Prepaid cards can be used to manage spending and budgeting

• Gift cards can be given as presents or used for personal shopping

• Travel cards can offer perks like airline miles or hotel discounts

There are various types of cards such as credit cards, debit cards, prepaid cards, gift cards, loyalty cards, etc.

• Credit cards are used to borrow money from the bank

• Debit cards are linked to a bank account and used to withdraw money or make purchases

• Prepaid cards are loaded with a specific amount of money and can be used until the balance runs out

• Gift cards are given as a present and can be used to purchase items at a specific store or website

• Loyalty cards are used to earn re...read more

Cards are used for making payments, accessing funds, and earning rewards.

• Cards can be used to make purchases at stores and online

• Debit cards can be used to withdraw cash from ATMs

• Credit cards can be used to borrow money and pay it back over time

• Rewards cards can earn points or cash back for purchases

• Gift cards can be given as presents and used to make purchases

• Prepaid cards can be loaded with funds and used like a debit card

• Travel cards can offer perks like airport lounge acc...read more

Sales focuses on selling products or services, while marketing focuses on promoting and creating awareness about those products or services.

• Sales involves direct interaction with customers to make a sale

• Marketing involves creating advertising campaigns, branding, and market research

• Sales is more short-term focused on closing deals, while marketing is long-term focused on building brand awareness and customer loyalty

To sell SBI cards, focus on understanding customer needs, highlighting benefits, providing personalized solutions, and building trust.

• Understand customer needs and preferences

• Highlight the benefits and features of SBI cards

• Provide personalized solutions based on customer requirements

• Build trust and credibility through transparent communication

• Offer attractive rewards and incentives

• Give examples of how SBI cards have helped other customers

SBI Cards is a good place to work for due to its strong brand reputation, growth opportunities, and employee-friendly policies.

• Strong brand reputation in the financial industry

• Opportunities for career growth and advancement

• Employee-friendly policies and benefits

• Supportive work environment and team collaboration

• Commitment to innovation and technology-driven solutions

The 4 C's of marketing are customer, cost, convenience, and communication. SBI focuses on customer-centric marketing.

• SBI focuses on understanding the needs and preferences of its customers

• Cost is an important factor in SBI's marketing strategy, with a focus on providing affordable products and services

• Convenience is also a key aspect, with SBI offering a range of channels for customers to access its services

• Communication is vital, with SBI using various channels to communicat...read more

To retain customers for SBI cards, conduct a survey to understand their needs and preferences, offer personalized rewards and benefits, provide excellent customer service, and continuously engage with customers through targeted marketing campaigns.

• Conduct a survey to gather feedback and understand customer needs

• Offer personalized rewards and benefits based on customer spending patterns

• Provide excellent customer service through prompt issue resolution and proactive communicati...read more

The 4 P's of marketing are Product, Price, Place, and Promotion. The most important P depends on the specific context and goals of the business.

• Product: Refers to the goods or services being offered by a company. It includes the features, quality, design, and packaging.

• Price: Refers to the amount customers are willing to pay for the product. It should be set in a way that covers costs and generates profit.

• Place: Refers to the distribution channels and locations where the prod...read more

Customers should be treated with respect, empathy, and professionalism to build trust and loyalty.

• Listen actively to their needs and concerns

• Provide personalized solutions based on their preferences

• Follow up to ensure satisfaction and address any issues promptly

• Be transparent and honest in all interactions

• Show appreciation for their business and loyalty

My typing speed is 70 words per minute.

• I have been practicing typing for several years and have consistently improved my speed.

• I am comfortable typing on both a traditional keyboard and a laptop keyboard.

• I am able to accurately type while also paying attention to other tasks, such as reading or listening to instructions.

• I have experience typing various types of documents, including reports, emails, and presentations.

Credit card is a financial tool that allows users to make purchases on credit. Rotational shift refers to working different shifts at different times.

• Credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds to pay for goods and services.

• Rotational shift refers to a work schedule where employees rotate through a set number of shifts, such as morning, afternoon, and night shifts.

• Working in rotational shifts may require employees...read more

Common eligibility criteria for issuing credit cards include credit score, income, employment status, and credit history.

• Credit score must meet a minimum threshold set by the card issuer

• Applicant's income should be sufficient to cover credit card payments

• Employment status may be required for verification of income

• A good credit history with no defaults or bankruptcies is preferred

• Some credit cards may have specific eligibility criteria based on rewards or benefits

Yes, credit cards often come with launch access benefits.

• Many credit cards offer access to airport lounges for cardholders.

• Some credit cards provide exclusive access to events or experiences.

• Certain credit cards offer priority booking for concerts or shows.

Yes, vehicle is available.

• Yes, I have a vehicle available for transportation.

• The vehicle is in good condition and regularly maintained.

• I can provide transportation services for clients if needed.

There are various types of credit cards available to consumers, each with different features and benefits.

• Types include rewards cards, cash back cards, travel cards, secured cards, and business cards.

• Rewards cards offer points or cash back for purchases.

• Cash back cards provide a percentage of the purchase amount back to the cardholder.

• Travel cards offer travel rewards such as airline miles or hotel points.

• Secured cards require a security deposit and are typically used to buil...read more