Revolut Interview Questions, Process, and Tips

Q1. Star method in daily office issue
Ans. 
The STAR method is a structured approach to answering behavioral interview questions by outlining the Situation, Task, Action, and Result.
• Situation: Describe the context or background of the issue you faced in the office.

• Task: Explain the specific task or goal you needed to accomplish.

• Action: Detail the actions you took to address the issue.

• Result: Share the outcome of your actions and any lessons learned.

• Example: Situ...read more
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Q2. Fishbone mathod and it's usage in Progress
Ans. 
Fishbone method, also known as Ishikawa diagram, is a visual tool used to analyze root causes of a problem.
• Fishbone method helps identify potential causes of a problem by categorizing them into different branches on a diagram.

• It is commonly used in operations management to improve processes and identify areas for improvement.

• Example: If a manufacturing process is experiencing delays, the Fishbone method can help identi...read more
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Q3. Sanctioned country as per UK her majesty
Ans. 
Sanctioned countries by UK her majesty are those subject to restrictions or penalties.
• Sanctioned countries are those that have been deemed to pose a threat to international peace and security.

• These countries may face restrictions on trade, financial transactions, or travel.

• Examples of sanctioned countries include North Korea, Iran, and Syria.
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Q1. Aml and it's necessary preparations for a Compliance officer
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Q2. Kyc and the latest updates
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KYC (Know Your Customer) is a process used by financial institutions to verify the identity of their clients and assess potential risks of illegal intentions.
• KYC is a regulatory requirement for financial institutions to prevent money laundering and terrorist financing.

• The latest updates in KYC include the use of advanced technology such as biometric verification and digital identity verification.

• KYC processes may vary ...read more
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Q1. Self introduction
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Q2. Company related information
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General English, Aptitude and reasoning

Q1. General screening with operation manager
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Q2. Opinion on KPI metrics. Example: Quality, AHT, CSAT etc.
Ans. 
KPI metrics are essential for measuring performance and identifying areas for improvement.
• KPI metrics provide a clear understanding of performance against goals

• Quality metrics can include error rates, compliance with standards, and customer satisfaction

• AHT (Average Handle Time) measures efficiency in handling customer interactions

• CSAT (Customer Satisfaction) metrics gauge customer happiness and loyalty

• Regularly reviewi...read more
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Cognitive and logical reasoning test. Not that tough.

Reasoning Quantitative Aptitude test and English

Q1. Past Experience
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Q2. Case studies oriented
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Q3. Scenario based chat round
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Q4. Scenario based call round
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Q5. Your hobbies will be discussed
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Online test consisting of aptitude and English language check

Q1. General discussion on myself and my experiences so far
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Q1. Video call with team leader regarding my previous roles and questions about the requirements of designated new role.
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Basic aptitude test was given

Q1. Explain about your current KRA
Ans. 
My current KRA involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.
• Responding to customer inquiries via phone, email, and chat

• Resolving customer complaints and issues in a timely manner

• Ensuring customer satisfaction by providing excellent service

• Maintaining accurate records of customer interactions and transactions
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Q2. Share a tough situation at work and how did you handle the case and came out with a positive outcome?
Ans. 
Handled a difficult customer complaint by actively listening, empathizing, and finding a solution that satisfied the customer.
• Remained calm and composed while listening to the customer's concerns

• Empathized with the customer's frustration and validated their feelings

• Offered a solution that addressed the customer's issue and exceeded their expectations

• Followed up with the customer to ensure their satisfaction and build r
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