Progressive Infotech Interview Questions, Process, and Tips

Q1. Tell me about yourself
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Experienced Service Advisor with a passion for providing exceptional customer service and resolving issues efficiently.
• Over 5 years of experience in the automotive industry

• Strong communication and problem-solving skills

• Ability to multitask and prioritize tasks effectively

• Proven track record of increasing customer satisfaction ratings

• Certified in automotive service excellence (ASE)

• Previously worked at XYZ Auto Group as
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Q2. How many years of experience you have ?
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I have 5 years of experience working as a Service Advisor in the automotive industry.
• I have 5 years of experience in the automotive industry

• I have worked as a Service Advisor for 5 years

• I am knowledgeable about vehicle maintenance and repair processes

• I have experience in customer service and communication skills
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Q1. What is service Management?
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Service management involves planning, coordinating, and optimizing the delivery of services to customers.
• Involves planning, coordinating, and optimizing service delivery

• Focuses on meeting customer needs and expectations

• Includes processes such as service design, transition, operation, and improvement

• Utilizes tools and techniques to ensure efficient service delivery

• Examples: IT service management, customer service manage
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Q2. What is ITIL ?
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ITIL stands for Information Technology Infrastructure Library, a set of best practices for IT service management.
• ITIL is a framework that helps organizations align their IT services with business needs.

• It consists of a series of publications that provide guidance on service strategy, design, transition, operation, and continual improvement.

• ITIL helps improve efficiency, reduce costs, and enhance customer satisfaction.

• E...read more
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Q1. Noc network operation centre
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Q2. Sql structure quiery language database
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Q3. Linux administration
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Q1. Basics of aws services
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Q2. Basics of networking
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Q3. Basics of iam service
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Q1. Tell me about yourself
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Q2. Tell me about your work profile
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Q1. Personal info as well as check knowledge for the job criteria
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Q1. Deep que about technical
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Check ability of management level

Q1. Tell me about your self?
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Q2. How many years of experience do you have?
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Q3. Where do you live or ready to relocate to Mumbai?
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Q1. Tell me about your self?
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Q2. What is DHCP and how does it work?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.
• DHCP server assigns IP addresses to devices on a network

• Helps in reducing manual configuration of IP addresses

• DHCP lease time determines how long an IP address is valid for

• DHCP Discover, Offer, Request, Acknowledge (DORA) process

• Example: When a device connects to a network, it se...read more
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Q3. What is the use of IP address?
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IP address is a unique numerical label assigned to each device connected to a computer network.
• Identifies devices on a network

• Facilitates communication between devices

• Allows devices to send and receive data packets

• Can be IPv4 (e.g. 192.168.1.1) or IPv6 (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)
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Q4. What is the use of DNS?
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DNS is a system that translates domain names to IP addresses, allowing users to access websites using human-readable names.
• DNS stands for Domain Name System

• It helps in translating domain names (like www.google.com) to IP addresses (like 172.217.3.206)

• DNS is crucial for internet functionality as it allows users to access websites using easy-to-remember names
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Q5. What is the use of default gateway?
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Default gateway is a network device that connects different networks together, allowing devices on one network to communicate with devices on another network.
• Default gateway is usually the IP address of the router that connects a local network to the internet.

• It acts as an entry and exit point for network traffic between different networks.

• Without a default gateway, devices on a network would not be able to communicate...read more
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Q6. What is blue screen of death and how to fix BSOD?
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Blue Screen of Death (BSOD) is a Windows operating system error screen that appears when a system encounters a critical error.
• BSOD is a stop error screen that appears when the Windows operating system encounters a critical error that it cannot recover from.

• Common causes of BSOD include hardware failures, driver issues, software conflicts, and corrupt system files.

• To fix BSOD, you can try restarting the computer, checki...read more
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Q7. What is active directory and what is the use of active directory?
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows administrators to control access and permissions

• Facilitates single sign-on for users across network services

• Enables group policy management for network-wide settings
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Q8. What is the colour coding of cross cable?
Ans. 
The colour coding of a cross cable is different on each end to allow for direct connection between two devices.
• The colour coding on one end of the cross cable follows the T568A standard, while the other end follows the T568B standard

• This allows for the direct connection of two devices without the need for a switch or hub in between

• Commonly used for connecting two computers directly or connecting a computer to a printer
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Q9. How to install proxy certificate in user's machine?
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To install a proxy certificate in a user's machine, you need to import the certificate into the user's browser or operating system.
• Export the proxy certificate from the source (e.g. email, website)

• Import the certificate into the user's browser or operating system settings

• Verify the installation by accessing a website that requires the proxy certificate
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Q10. What is the use of VPN?
Ans. 
VPN is a technology that allows users to securely connect to a private network over the internet.
• VPN encrypts data to ensure privacy and security

• It allows users to access resources on a private network remotely

• Commonly used for remote work, accessing geo-restricted content, and enhancing online security

• Examples include NordVPN, ExpressVPN, and Cisco AnyConnect
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Q1. Basic Intro questions
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3rd party questionnaire with all correct answers to judge what character you are.

Q1. With client and they asked about my on ground experience and over all ITIL knowledge
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Q2. How change management works
Ans. 
Change management involves planning, implementing, and monitoring changes in an organization to ensure successful adoption and minimize resistance.
• Identify the need for change and establish clear objectives

• Communicate the change to stakeholders and involve them in the process

• Provide training and support to help employees adapt to the change

• Monitor progress and make adjustments as needed

• Evaluate the impact of the change
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Q3. How you handled most difficult client
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Q1. Salary negotiation
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