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Upselling is persuading a customer to buy a more expensive item, while cross selling is selling related or complementary products.
Upselling involves convincing a customer to purchase a higher-end product or upgrade
Cross selling involves offering additional products that complement or enhance the original purchase
Example of upselling: Suggesting a customer upgrade to a premium version of a product
Example of cross sellin...
Listen to their concerns, empathize, apologize, offer a solution, follow up.
Listen actively to understand their concerns.
Empathize with their situation and show understanding.
Apologize for any inconvenience caused.
Offer a solution to address their issue.
Follow up to ensure their satisfaction and build trust.
Example: Apologize for the inconvenience and offer a refund or replacement product.
Example: Listen to their compl...
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posted on 3 Feb 2022
I applied via Recruitment Consulltant and was interviewed in Jan 2022. There were 2 interview rounds.
I applied via Naukri.com and was interviewed in May 2022. There were 3 interview rounds.
Salary and work experience
Work for shipping industry
I applied via Walk-in and was interviewed before Sep 2018. There were 5 interview rounds.
India has multiple ports located along its coastline.
India has 13 major ports and around 200 minor ports.
Some of the major ports in India include Mumbai Port, Chennai Port, Kolkata Port, and Jawaharlal Nehru Port Trust.
These ports play a crucial role in facilitating international trade and commerce.
They handle a wide range of cargo including containers, petroleum products, coal, iron ore, and more.
The ports are managed...
I applied via Campus Placement and was interviewed before Mar 2020. There were 5 interview rounds.
posted on 27 Feb 2024
I applied via Job Portal and was interviewed in Aug 2023. There were 2 interview rounds.
Aptitude test was easy. Mostly logical thinking questions
I applied via Walk-in and was interviewed before Sep 2022. There were 4 interview rounds.
Some quantitative and reasoning questions are there and also some shipping related questions
I applied via Approached by Company and was interviewed before Feb 2023. There were 4 interview rounds.
Topics related to situational handling.
Coding test is required for existing employees.
Depends on department
I was interviewed in Jan 2024.
Working in MIS involves analyzing data, creating reports, and providing insights to support decision-making.
Understand the organization's data needs and objectives
Collect and analyze data from various sources
Create reports and dashboards to visualize data
Identify trends and patterns to provide insights for decision-making
Ensure data accuracy and integrity
Communicate findings to stakeholders
Stay updated on new technolog
Managing customers involves understanding their needs, providing excellent service, and building strong relationships.
Listen to customer feedback and address any issues promptly
Personalize interactions to make customers feel valued
Use customer relationship management (CRM) tools to track interactions and preferences
Offer incentives or rewards for loyal customers
Train employees to provide exceptional customer service
Manpower can be managed by proper planning, training, communication, and motivation.
Develop a clear organizational structure and job roles
Provide adequate training and development opportunities
Establish effective communication channels
Implement performance management systems
Offer incentives and rewards for motivation
Regularly review and adjust manpower allocation based on workload and performance
based on 1 interview
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