20+ IGT Solutions Interview Questions and Answers for Freshers

BPO stands for Business Process Outsourcing, which involves contracting a third-party provider to handle specific business operations. Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.

• BPO involves outsourcing specific business processes to third-party providers to improve efficiency and reduce costs.

• Customer service focuses on providing assistance and support to customers to ensure their sati...read more

Drafting an email

• Start with a greeting

• Clearly state the purpose of the email

• Provide necessary details or information

• Use a polite and professional tone

• End with a closing and your name

Customer service entails providing assistance and support to customers before, during, and after a purchase.

• Listening to customer needs and concerns

• Resolving issues and complaints in a timely manner

• Providing product information and guidance

• Building relationships with customers to ensure satisfaction

• Offering personalized service to enhance customer experience

BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.

• BPO involves outsourcing non-core business functions to specialized service providers.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activities.

• Examples of BPO companies include Accenture, Genpact, a...read more

Customer satisfaction refers to meeting or exceeding customer expectations and ensuring their needs are fulfilled.

• Customer satisfaction is the measure of how well a product or service meets or exceeds customer expectations.

• It involves understanding and fulfilling customer needs and preferences.

• It is important for building customer loyalty and repeat business.

• Customer satisfaction can be measured through surveys, feedback, and reviews.

• Examples of customer satisfaction initiati...read more

Airindia is the flag carrier airline of India.

• Airindia is owned by the government of India.

• It operates both domestic and international flights.

• It has a frequent flyer program called Flying Returns.

• Airindia has a fleet of over 100 aircrafts.

• It has its hub at Indira Gandhi International Airport in Delhi.

CSAT stands for Customer Satisfaction Score and DSAT stands for Dissatisfaction Score. They are used to measure customer satisfaction levels.

• CSAT is a metric used to measure how satisfied customers are with a product or service.

• DSAT is a metric used to measure how dissatisfied customers are with a product or service.

• CSAT is usually measured through surveys or feedback forms.

• DSAT can help identify areas for improvement in products or services.

Email to senior appreciating a co-worker

• Start by addressing the senior with respect and gratitude

• Mention specific qualities or actions of the co-worker that you appreciate

• Share how the co-worker's actions have positively impacted the team or work environment

• Express your gratitude for having such a supportive co-worker

• Close the email with a sincere thank you and appreciation

Stay calm, listen actively, empathize, set boundaries, offer solutions, escalate if necessary.

• Remain calm and composed to de-escalate the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration and show understanding

• Set clear boundaries for acceptable behavior

• Offer solutions or alternatives to address the customer's issue

• If the situation becomes unmanageable, escalate to a supervisor or manager

IGT provides a wide range of services including customer service, technology solutions, and consulting.

• Customer service support for clients

• Technology solutions for gaming industry

• Consulting services for business strategy

• Examples: customer support for online gaming platforms, technology solutions for lottery systems, consulting on market expansion

Quality KPI/KRA are key performance indicators/key result areas used to measure and evaluate the effectiveness of quality processes.

• Quality KPIs are specific metrics used to track the performance of quality processes.

• Quality KRAs are key areas of focus that contribute to achieving quality objectives.

• Examples of quality KPIs include defect rate, customer satisfaction score, and on-time delivery performance.

• Examples of quality KRAs include process improvement initiatives, compl...read more

Code to reverse a string using array of characters

• Iterate through half of the string and swap characters from start and end

• Use a temporary variable to store the character being swapped

• Handle edge cases like empty string or single character string

QC tools are techniques used in quality control to identify and solve problems in processes.

• Check sheets: Used to collect and analyze data in a systematic way.

• Control charts: Graphical tools to monitor process variation over time.

• Histograms: Visual representation of data distribution.

• Pareto charts: Helps identify the most significant factors contributing to a problem.

• Fishbone diagrams: Used to identify root causes of a problem.

• Scatter diagrams: Shows the relationship between ...read more

Inheritance is a concept in object-oriented programming where a class can inherit attributes and methods from another class.

• Allows for code reusability by creating a new class based on an existing class

• Derived class (subclass) inherits properties and behaviors from a base class (superclass)

• Can have multiple levels of inheritance, creating a hierarchy of classes

• Example: Animal class can be a base class with Dog and Cat classes inheriting from it

Polymorphism is the ability of a function or method to behave differently based on the object it is acting upon.

• Polymorphism allows objects of different classes to be treated as objects of a common superclass.

• It enables a single interface to be used for different data types or classes.

• Examples include method overloading and method overriding in object-oriented programming.

Yes, I am comfortable with relocation.

• I am open to new experiences and challenges.

• I have relocated before for work and adapted well to new environments.

• I am willing to relocate for the right opportunity.

• I understand that relocation may be necessary for career growth and development.

To create a PNR in GDS, follow these steps:

• Enter the passenger details such as name, age, and gender

• Select the flight and class of travel

• Enter the payment details and confirm the booking

• The PNR will be generated and displayed on the screen