Hire Glocal Interview Questions, Process, and Tips

Digital marketing is the promotion of products or services using digital technologies.

• It includes various channels like social media, email, search engines, and mobile apps.

• Digital marketing strategies include SEO, PPC, content marketing, and social media marketing.

• It helps businesses to reach their target audience, increase brand awareness, and drive sales.

• Data analysis and tracking are crucial for measuring the succe

I have read several books on marketing including 'Contagious' by Jonah Berger and 'Influence' by Robert Cialdini.

• Read 'Contagious' by Jonah Berger which explores the science behind viral marketing

• Also read 'Influence' by Robert Cialdini which delves into the psychology of persuasion

• Another book I read was 'The Tipping Point' by Malcolm Gladwell which discusses how ideas spread

• I also enjoyed 'Purple Cow' by Seth Godin w...read more

The ability to reach a large audience through creative and innovative strategies.

• The constantly evolving nature of digital marketing keeps me on my toes

• The ability to track and analyze data to improve campaigns

• The potential to reach a global audience with targeted messaging

• The opportunity to experiment with new technologies and platforms

• Examples: social media campaigns, email marketing, SEO, PPC advertising

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Good customer service can lead to customer loyalty and repeat business

• Examples include answering phone calls, responding to emails, and

Good customer service means meeting or exceeding customer expectations and providing a positive experience.

• Prompt and courteous responses to customer inquiries and complaints

• Personalized attention and solutions to individual customer needs

• Efficient and timely resolution of issues

• Going above and beyond to exceed customer expectations

• Creating a positive and memorable experience for the customer

• Building long-term relation...read more

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• It involves addressing customer inquiries and concerns

• Providing product information and recommendations

• Resolving complaints and issues

• Ensuring customer satisfaction and loyalty

• Examples include phone and email support, live chat, and in-person assistance

To improve a dissatisfied customer's experience, listen actively, apologize sincerely, offer a solution, and follow up.

• Listen actively to the customer's complaints and empathize with their situation.

• Apologize sincerely for any inconvenience caused and take responsibility for the issue.

• Offer a solution that addresses the customer's concerns and meets their needs.

• Follow up with the customer to ensure their satisfaction a...read more

I would apologize to the customer and escalate the issue to a higher authority for resolution.

• Apologize to the customer for not being able to assist them

• Assure the customer that you will do everything possible to resolve their issue

• Escalate the issue to a higher authority or supervisor for resolution

• Take note of the issue and try to learn from it for future reference