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HGS Interview Questions and Answers for Freshers

Updated 28 May 2024

Q1. Fish Bone Diagram

Ans.

Fish Bone Diagram is a tool used to identify the root cause of a problem by analyzing its possible causes.

  • Also known as Ishikawa diagram or cause-and-effect diagram

  • Used in quality control and process improvement

  • Helps to identify the main categories of potential causes

  • Example: If the problem is low product quality, the categories could be materials, equipment, personnel, procedures, and environment

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Q2. Describe briefly IP address and types of IP address

Ans.

An IP address is a unique numerical label assigned to each device connected to a computer network. There are two types of IP addresses: IPv4 and IPv6.

  • IP address is a numerical label assigned to devices on a network

  • IPv4 addresses are 32-bit and expressed in decimal format (e.g., 192.168.0.1)

  • IPv6 addresses are 128-bit and expressed in hexadecimal format (e.g., 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

  • IPv4 addresses are more commonly used, but IPv6 addresses are becoming more pre...read more

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Q3. Explain any topic for 30seconds

Ans.

The topic is artificial intelligence.

  • Artificial intelligence is a branch of computer science that focuses on creating intelligent machines.

  • It involves the development of algorithms and models that enable machines to perform tasks that would typically require human intelligence.

  • AI can be categorized into narrow AI, which is designed for specific tasks, and general AI, which aims to replicate human intelligence.

  • Examples of AI applications include virtual assistants like Siri an...read more

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Q4. how many years sale line

Ans.

I have 5 years of experience in sales.

  • I have worked in sales for 5 years.

  • During this time, I have gained experience in various sales techniques and strategies.

  • I have consistently met or exceeded sales targets in my previous roles.

  • I have also developed strong relationships with clients and customers.

  • I am always looking for ways to improve my sales skills and stay up-to-date with industry trends.

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Q5. What is non voice process

Ans.

Non voice process refers to any process that does not involve speaking or listening, but rather involves written communication.

  • Non voice processes include email support, chat support, data entry, and back-office operations.

  • These processes are typically handled through computer systems and software.

  • Examples of non voice processes include responding to customer inquiries via email, processing orders, and updating customer information.

  • Non voice processes are often used in indust...read more

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Q6. 1.What is Class? 2.What is Object?syntax 3.What is OOP's?Concepts 4.SQL question like Create,update,delete the table and the it's data add data to table and other questions.

Ans.

Class is a blueprint for creating objects in object-oriented programming. Objects are instances of classes.

  • Class is a template for creating objects with attributes and methods.

  • Objects are instances of classes that have their own unique data and behavior.

  • OOP's concepts include encapsulation, inheritance, polymorphism, and abstraction.

  • SQL commands like CREATE TABLE, UPDATE, DELETE are used to manipulate database tables and data.

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Q7. Describe LAN, MAN, WAN

Ans.

LAN, MAN, WAN are types of computer networks that differ in their geographical coverage and connectivity.

  • LAN (Local Area Network) is a network that connects devices within a limited area, such as a home, office, or building.

  • MAN (Metropolitan Area Network) is a network that covers a larger area, such as a city or town.

  • WAN (Wide Area Network) is a network that covers a large geographical area, such as a country or the entire world.

  • LANs are typically faster and more secure than ...read more

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Q8. How do you manage SLA?

Ans.

Managing SLA involves setting clear expectations, monitoring performance, and addressing any deviations promptly.

  • Set clear and realistic SLA targets with stakeholders

  • Regularly monitor performance against SLA metrics

  • Implement processes to address any deviations from SLA

  • Communicate effectively with team members and stakeholders about SLA expectations

  • Use technology and tools to track and analyze SLA performance

  • Provide regular reports on SLA performance to management

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