40+ HDB Financial Services Interview Questions and Answers for Freshers

Petrol expense may not be provided as a separate category due to various reasons.

• Petrol expense may be included under a broader category like transportation expenses.

• The company may have a policy of not reimbursing petrol expenses.

• The company may provide a separate allowance for petrol expenses instead of categorizing them.

• The decision to not provide a separate category for petrol expenses could be based on cost-saving measures.

• The company may require employees to submit petr...read more

As a sales officer, you should know everything about the product you are selling.

• Features and benefits of the product

• Target audience and their needs

• Competitors and their products

• Pricing and discounts

• Warranty and after-sales service

• Product availability and delivery options

Collection is the process of recovering unpaid debts. To convince a customer who has not paid their EMI, a collection officer must use effective communication and negotiation skills.

• Contact the customer and try to understand their situation

• Explain the consequences of not paying the EMI, such as late fees and damage to their credit score

• Offer solutions such as a payment plan or a temporary reduction in the EMI amount

• Maintain a professional and respectful attitude throughout th...read more

Payments are done through various digital modes like online banking, mobile wallets, UPI, and cards.

• Online banking allows customers to transfer money from their bank account to another bank account.

• Mobile wallets like Paytm, Google Pay, and PhonePe allow users to store money and make payments.

• UPI (Unified Payments Interface) is a real-time payment system that allows users to transfer money between bank accounts instantly.

• Cards like credit, debit, and prepaid cards are widely ...read more

The finance and banking sector lacks stable growth due to various factors.

• Economic instability and fluctuations affect the finance and banking sector.

• Regulatory changes and government policies impact the growth of the sector.

• Technological advancements and digital disruption require constant adaptation.

• Market competition and consolidation affect stability.

• Risk management challenges and financial crises hinder growth.

• Consumer behavior and trust issues impact the sector's stabil...read more

A bank is a financial institution that accepts deposits and provides loans. A credit card is a payment card issued by a bank to enable the cardholder to make purchases on credit. CIBIL score is a credit score used by banks and financial institutions to evaluate the creditworthiness of individuals and businesses.

• A bank is a financial institution that provides various financial services such as accepting deposits, providing loans, and issuing credit cards.

• A credit card is a pay...read more

Branch banking refers to the traditional method of banking where customers can visit physical bank branches to conduct transactions and access services.

• Branch banking involves customers visiting physical bank branches to conduct transactions and access services.

• Customers can interact with bank tellers, deposit or withdraw money, apply for loans, and seek financial advice at branch locations.

• Branch banking provides a personal touch and face-to-face interaction between customer...read more

Banking is a financial institution that provides various services such as accepting deposits, lending money, and facilitating transactions.

• Banks accept deposits from customers and pay interest on them.

• They provide loans to individuals and businesses for various purposes.

• Banks offer services like online banking, credit cards, and investment options.

• They facilitate transactions such as wire transfers, bill payments, and currency exchange.

EMI stands for Equated Monthly Installment and telecalling involves making phone calls to customers to promote products or services.

• Telecalling can be used to inform customers about EMI options available for a product.

• Telecallers can also use EMI as a selling point to convince customers to make a purchase.

• EMI calculations can be explained to customers over the phone during a telecalling session.

• Telecallers can also follow up with customers who have opted for EMI payments to e...read more

Credit card allows borrowing money while debit card uses your own funds.

• Credit card allows you to borrow money from the bank and pay it back later with interest

• Debit card uses the funds available in your bank account

• Credit card has a credit limit while debit card has a spending limit based on your account balance

• Credit card can help build credit score while debit card does not affect credit score

• Examples of credit cards: Visa, Mastercard, American Express. Examples of debit c...read more

EMI collection can be done through various modes like auto-debit, online payment, or manual collection.

• Set up auto-debit facility for customers to ensure timely payment

• Provide online payment options through net banking, UPI, or credit/debit cards

• Assign a dedicated team for manual collection through phone calls or in-person visits

• Send timely reminders to customers through SMS or email

• Maintain a record of all payments received and follow up on any missed payments

The permission for building the 2nd floor at panchayat is granted by the local panchayat authority.

• The local panchayat authority is responsible for granting permission for construction in their jurisdiction.

• The applicant needs to submit the necessary documents and pay the required fees to obtain the permission.

• The authority may conduct a site inspection to ensure that the construction adheres to the local building codes and regulations.

• The permission may be granted with certa...read more

Secured loans are backed by collateral while unsecured loans are not.

• Secured loans require collateral such as a house or car to be put up as security

• Unsecured loans do not require collateral but may have higher interest rates

• Examples of secured loans include mortgages and auto loans

• Examples of unsecured loans include credit cards and personal loans

I have extensive knowledge about the system used for collections, including software, processes, and regulations.

• I am proficient in using collection software to track accounts and communicate with debtors.

• I understand the legal regulations surrounding debt collection practices.

• I am familiar with the process of skip tracing to locate debtors who have moved or changed contact information.

Materialized view data is fetched from source table and moved to target.

• Materialized view is a precomputed table that stores the result of a query.

• Data is fetched from the source table and stored in the materialized view.

• The materialized view is updated periodically to reflect changes in the source table.

• This process is useful for improving query performance.

• Example: A materialized view can be created to store the total sales for each product category.

• The data from the sales ...read more

To increase business volume and achievements, focus on building strong relationships with clients, setting clear goals, implementing effective sales strategies, and continuously analyzing and adapting to market trends.

• Build strong relationships with clients to increase repeat business and referrals

• Set clear and achievable goals for yourself and your team to stay motivated and focused

• Implement effective sales strategies such as cold calling, networking, and utilizing social me...read more

In company code global settings, you enter the basic settings for the company code.

• Basic company code settings such as currency, language, and chart of accounts are entered in global settings.

• You can also define the fiscal year variant, posting periods, and field status variants.

• Examples of settings include defining the number range for document types, setting up tolerance groups, and defining tax codes.

• Global settings are important as they impact all transactions in the comp...read more

Target achievement is crucial for a Collection Officer to meet the set goals and objectives.

• Setting realistic targets based on the company's objectives and market trends

• Developing a strategic plan to achieve the targets

• Monitoring progress regularly and making necessary adjustments

• Motivating and training team members to achieve their targets

• Using data analysis to identify areas of improvement

• Rewarding and recognizing team members for their achievements

• Maintaining a positive at...read more

Yes, I have extensive experience in field sales and have consistently met or exceeded sales targets.

• I have successfully managed a territory of clients and consistently met sales targets.

• I am comfortable with face-to-face interactions and building relationships with clients.

• I am familiar with conducting product demonstrations and presentations on-site.

• I have experience in identifying new leads and opportunities while on the field.

• I am willing to travel and work flexible hours ...read more

Before disbursement, certain things need to be verified.

• Verification of all necessary documents

• Confirmation of eligibility criteria

• Assessment of creditworthiness

• Validation of collateral

• Compliance with legal and regulatory requirements

Finance involves managing money, credit refers to borrowing money, and accounts payables are amounts owed to suppliers.

• Finance is the management of money and includes activities such as budgeting, investing, and financial planning.

• Credit is the ability to borrow money or access goods or services with the promise to pay for them later.

• Accounts payables are amounts owed by a company to its suppliers for goods or services purchased on credit.

• Finance helps businesses make informe...read more

I handle pressure by staying organized, prioritizing tasks, and maintaining a positive attitude.

• I stay organized by creating to-do lists and setting realistic deadlines.

• I prioritize tasks based on urgency and importance.

• I maintain a positive attitude by taking breaks, practicing mindfulness, and seeking support from colleagues.

• I communicate effectively with team members and supervisors to manage expectations and seek help when needed.

Banking data storage refers to the secure and organized storage of financial information by banks.

• Banks store customer information, transaction history, and account details in secure databases.

• Data is often encrypted and backed up to prevent loss or theft.

• Banks must comply with regulations regarding data privacy and security, such as GDPR and PCI DSS.

• Cloud storage solutions are becoming more popular for banks to store and access data remotely.

• Examples of banking data storage ...read more

Contract is a legally binding agreement between two or more parties. The Contract Act came into existence in 1872.

• A contract is an agreement enforceable by law.

• It can be written or verbal.

• It must have an offer, acceptance, consideration, and intention to create legal relations.

• Examples include employment contracts, rental agreements, and sales contracts.

• The Contract Act came into existence in India on 1st September 1872.

• It governs the formation and performance of contracts in...read more

The 4 digit alphanumeric key, company name, city, country, currency, language, and address are all important details for SAP FICO consultants.

• The 4 digit alphanumeric key is used to identify the company in the SAP system.

• The company name, city, country, and address are used for billing and legal purposes.

• The currency and language are important for financial reporting and communication with stakeholders.

• Examples of currencies include USD, EUR, and JPY, while examples of langua...read more

I would explain to the customer the importance of timely payments and offer solutions to help them catch up on their delayed EMIs.

• Empathize with the customer's situation and show understanding

• Explain the consequences of delayed payments, such as additional fees or negative impact on credit score

• Offer flexible payment options or a repayment plan to help the customer catch up

• Provide guidance on how to avoid future delays in payments

• Maintain a professional and respectful tone th...read more

Data Guard is a disaster recovery solution for Oracle databases. Oracle 12c and 19c have improved features for Data Guard.

• Data Guard is a high availability solution that provides disaster recovery for Oracle databases.

• It maintains one or more standby databases that can be used in case of a primary database failure.

• Oracle 12c introduced the concept of Far Sync Instance, which acts as a buffer between the primary and standby databases.

• Oracle 19c introduced the feature of Automa...read more

A data entry operator is responsible for inputting data into a computer system or database.

• They ensure accuracy and completeness of data entered

• They may also be responsible for verifying data and making corrections

• They work with various types of data such as financial, medical, or customer information

• They may use specialized software or tools for data entry

• They need to have good typing skills and attention to detail

There is no set timeline for BDR career progression, as it depends on individual performance and company growth.

• Career progression for BDRs is typically based on performance metrics such as meeting or exceeding sales quotas, generating new leads, and closing deals.

• However, the timeline for progression can vary depending on the company's growth and available opportunities.

• BDRs can also take steps to accelerate their career progression, such as seeking out additional training a...read more

A loan is a sum of money borrowed by a customer from a lender with an agreement to repay it with interest over time.

• Loans provide customers with access to funds they may not have otherwise had.

• Customers can use loans for a variety of purposes, such as purchasing a car or home, paying for education, or consolidating debt.

• Loan benefits may include lower interest rates, flexible repayment terms, and the ability to improve credit scores with timely payments.

Attract customers by highlighting unique features, offering discounts, and creating a sense of urgency.

• Highlight unique features of the product

• Offer discounts or promotions

• Create a sense of urgency through limited time offers or limited stock

• Use persuasive language in marketing materials

• Provide excellent customer service to build trust and loyalty

To sell like a card account, focus on the benefits and rewards of the account and tailor your pitch to the customer's needs.

• Highlight the benefits and rewards of the card account, such as cashback, points, or miles

• Tailor your pitch to the customer's needs and lifestyle, for example, if they travel frequently, emphasize the travel rewards

• Address any concerns or objections the customer may have, such as fees or interest rates

• Provide clear and concise information about the accou...read more

Emphasize the practicality and affordability of the pen.

• Highlight the pen's functionality and how it can be used in everyday situations

• Mention the low price point and how it is accessible to everyone

• Compare the pen to more expensive options and explain how it is a great value

• Use persuasive language to create a sense of urgency or scarcity

• Offer a special promotion or discount to incentivize the purchase

Continuity marketing is more effective than one-time selling as it builds long-term relationships with customers.

• Continuity marketing focuses on building long-term relationships with customers

• It involves creating a consistent experience for customers through regular communication and engagement

• This approach leads to increased customer loyalty and repeat business

• Examples of continuity marketing include loyalty programs, subscription services, and personalized marketing campaig...read more

A finance executive is responsible for managing financial operations and ensuring the financial health of an organization.

• Overseeing financial transactions and budgets

• Preparing financial reports and statements

• Analyzing financial data and making recommendations

• Managing financial risks and investments

• Ensuring compliance with financial regulations

• Collaborating with other departments to achieve financial goals

Types of join SQL include inner join, left join, right join, and full outer join.

• Inner join: Returns rows when there is a match in both tables.

• Left join: Returns all rows from the left table and the matched rows from the right table.

• Right join: Returns all rows from the right table and the matched rows from the left table.

• Full outer join: Returns rows when there is a match in either table.

I chose this job because of my passion for sales and the opportunity to contribute to the growth of the company.

• Passion for sales and helping customers meet their needs

• Opportunity to contribute to company growth and success

• Excitement about the challenges and rewards of sales role

To sell something, you need to understand the customer's needs and present your product as a solution.

• Listen to the customer and ask questions to understand their needs

• Highlight the benefits of your product and how it can solve the customer's problem

• Create a sense of urgency or scarcity to encourage the customer to make a decision

• Handle objections and provide reassurance to build trust

• Close the sale by asking for the customer's commitment

• Follow up with the customer to ensure ...read more

DAX (Data Analysis Expressions) is a collection of functions, operators, and constants that can be used in Power BI, Excel, and other data analysis tools.

• DAX functions are used to create calculated columns, measures, and calculated tables in Power BI and Excel.

• DAX functions include mathematical, logical, statistical, and text functions.

• Examples of DAX functions are SUM, AVERAGE, IF, RELATED, CALCULATE, etc.

Procedure of 138 NI act

• Section 138 of the Negotiable Instruments Act deals with dishonor of cheques

• The procedure starts with issuing a legal notice to the defaulter

• If the defaulter fails to make the payment within 15 days of receiving the notice, a complaint can be filed in the court

• The court will then issue summons to the defaulter and conduct a trial

• If found guilty, the defaulter can be punished with imprisonment or fine or both

I am interested in the banking sector due to its stability, growth opportunities, and the chance to work with diverse clients.

• Stability: Banking sector is known for its stability even during economic downturns.

• Growth opportunities: There are various career advancement opportunities within the banking sector.

• Working with diverse clients: I enjoy interacting with people from different backgrounds and the banking sector provides that opportunity.

The current situation is challenging due to the economic downturn caused by the pandemic.

• The pandemic has caused a significant economic downturn

• Many businesses have been forced to close or reduce operations

• Unemployment rates have increased

• Financial distress has led to an increase in debt and loan defaults