Dunzo Senior Operations Specialist Interview Questions and Answers

Insurance is a contract between an individual and an insurance company to protect against financial loss.

• Insurance provides financial protection against unexpected events

• There are different types of insurance such as health, life, auto, and home insurance

• Premiums are paid to the insurance company in exchange for coverage

• Insurance policies have terms and conditions that must be followed to receive benefits

• Insurance comp...read more

Types of insurance include life, health, auto, home, and travel insurance.

• Life insurance provides financial protection to beneficiaries upon the insured's death.

• Health insurance covers medical expenses and provides access to healthcare services.

• Auto insurance protects against financial loss in case of accidents or theft involving a vehicle.

• Home insurance provides coverage for damages or losses to a house and its conten...read more

The 5S concepts are widely used in the warehouse sector, FMCG, and FNV operations to improve efficiency and organization.

• Sort: Remove unnecessary items and organize the necessary ones.

• Set in Order: Arrange items in a logical and efficient manner.

• Shine: Clean and maintain the workplace regularly.

• Standardize: Establish standardized processes and procedures.

• Sustain: Continuously maintain and improve the 5S practices.

Implemented a new customer feedback system that increased customer satisfaction by 20%

• Implemented a new customer feedback system to gather insights and improve customer experience

• Analyzed feedback data to identify common issues and areas for improvement

• Implemented changes based on feedback to address customer concerns and enhance overall satisfaction

• Trained team members on how to effectively use the new system and inte...read more