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Duff & Phelps interview questions for popular designations
I applied via Referral and was interviewed in Jul 2019. There were 3 interview rounds.
Understanding the difference between REQ and Incident in a helpdesk setting
REQ (Request) is a formal request for something to be done, such as a service or information
Incident is an unplanned event that disrupts normal operations and requires immediate attention
REQs are proactive, while Incidents are reactive
REQs are typically planned and scheduled, while Incidents are unexpected and urgent
Correct assigned group for resolution of tickets involves determining the appropriate team or department to handle the issue.
Review ticket details to understand the nature of the issue
Consult with team leads or supervisors for guidance
Consider the expertise and availability of different groups for efficient resolution
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I appeared for an interview in Aug 2017.
I applied via Approached by Company and was interviewed in Aug 2017. There were 5 interview rounds.
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