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Concentrix Corporation Customer Service Representative Interview Questions, Process, and Tips

Updated 8 Mar 2025

Top Concentrix Corporation Customer Service Representative Interview Questions and Answers

Concentrix Corporation Customer Service Representative Interview Experiences

27 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in every question what HR asks and give truth answer.

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. How are you different from others ?
  • Q2. In how many ways you can show that difference from the box?
  • Ans. 

    There are several ways to show the difference from the box, including labeling, color coding, and size variations.

    • Labeling the boxes with different names or numbers

    • Color coding the boxes with different colors

    • Using size variations to differentiate the boxes

    • Adding stickers or symbols to the boxes

    • Using different materials for the boxes

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be You Buddy! .No one can let you up or down its your Ride. Ride it in you way.

Customer Service Representative Interview Questions Asked at Other Companies

Q1. 4) What is the difference between BPO and KPO?
asked in HCLTech
Q2. What is a bpo, what do you know about bpo, could you please expla ... read more
asked in Mindpearl
Q3. What would you consider when describing something technical to a ... read more
asked in Mindpearl
Q4. Explain how the features of technique is advancing?
asked in Mindpearl
Q5. What are the techniques that we use during technical study?

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 2 interview rounds.

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Service Representative interview:
  • Grammar
  • English Typing
Interview preparation tips for other job seekers - Practice on your grammar and pronounciation. Do not talk too much or too less just stick with the question

I applied via Recruitment Consultant and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. First is versant round about grammar question, for voice and non voice round

Interview Preparation Tips

Interview preparation tips for other job seekers - Just give your best and improve communication skills

Concentrix Corporation interview questions for designations

 Customer Representative

 (2)

 Senior Customer Service Representative

 (10)

 Customer Service Operations Representative

 (1)

 Customer Support Representative

 (4)

 Customer Representative Executive

 (3)

 Customer Care Representative

 (2)

 Customer Relation Representative

 (1)

 Customer Service

 (2)

I applied via Recruitment Consultant and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. About yourself
  • Q2. Be prepared and confident. They only check your communication skills and how well you can answer their questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and well behaved. Keep a pleasant smile. Don't hesitate to ask them to repeat the question. Its normal to being nervous.

I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ensure you know how to handle disgruntled customers.

I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ensure that you are aware on how to handle disgruntled customers.
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Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Customer Service Representative interview?
Concentrix Corporation interview process usually has 2-3 rounds. The most common rounds in the Concentrix Corporation interview process are HR, Aptitude Test and Resume Shortlist.
How to prepare for Concentrix Corporation Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Concentrix Corporation. The most common topics and skills that interviewers at Concentrix Corporation expect are Back Office, Customer Handling, Customer Service, Non Voice Process and international bpo.
What are the top questions asked in Concentrix Corporation Customer Service Representative interview?

Some of the top questions asked at the Concentrix Corporation Customer Service Representative interview -

  1. What do you know about bpo and why b...read more
  2. In how many ways you can show that difference from the b...read more
  3. What do you know about customer serv...read more
How long is the Concentrix Corporation Customer Service Representative interview process?

The duration of Concentrix Corporation Customer Service Representative interview process can vary, but typically it takes about less than 2 weeks to complete.

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Concentrix Corporation Customer Service Representative Interview Process

based on 29 interviews

3 Interview rounds

  • HR Round
  • Aptitude Test Round
  • One-on-one Round
View more
Concentrix Corporation Customer Service Representative Salary
based on 1.6k salaries
₹1.1 L/yr - ₹6 L/yr
At par with the average Customer Service Representative Salary in India
View more details

Concentrix Corporation Customer Service Representative Reviews and Ratings

based on 417 reviews

3.9/5

Rating in categories

3.6

Skill development

3.6

Work-life balance

3.3

Salary

4.2

Job security

3.8

Company culture

2.9

Promotions

3.5

Work satisfaction

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