How can we make an Symantec agent that is offline for too long time to communicate back to SEPM?

Question

Accepted Answer

To make an offline Symantec agent communicate back to SEPM, use a heartbeat mechanism and configure a communication schedule.

Implement a heartbeat mechanism to regularly check the agent's status
Configure the agent to communicate with SEPM at specific intervals
Use a communication schedule to define when the agent should attempt to connect
Ensure the agent has access to necessary network resources and ports
Consider using a VPN or remote access solution for agents outside the local network

Accepted Answer

First check if the device on which the agent is still active or not. If active, try to push the communication file (SyLink.xml) or manually replace the existing communication file with new one

How can we make an Symantec agent that is offline for too long time to communicate back to SEPM?

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