CityMall Executive Relationship Manager Interview Questions and Answers

KPI calculation involves identifying and measuring key performance indicators to evaluate the success of sales strategies.

• Identify relevant KPIs based on sales goals and objectives

• Collect data on KPIs through various sources such as CRM systems and sales reports

• Analyze and interpret KPI data to identify trends and areas for improvement

• Use KPIs to evaluate the effectiveness of sales strategies and make data-driven decis...read more

Ethnic wear refers to traditional clothing that reflects the culture and heritage of a particular region or community.

• Ethnic wear is often worn during festivals, weddings, and other special occasions.

• It includes garments like sarees, salwar suits, lehengas, and sherwanis.

• Ethnic wear varies greatly across different regions and countries.

• It is characterized by intricate designs, vibrant colors, and unique patterns.

• Ethnic...read more

Behaving with customers involves being respectful, attentive, and helpful.

• Listen actively to their needs and concerns

• Be patient and empathetic

• Provide clear and accurate information

• Offer assistance and solutions

• Maintain a positive and friendly attitude

• Resolve issues promptly and effectively

• Follow up to ensure customer satisfaction