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CSB Bank Customer Relation Officer Interview Questions and Answers

Updated 18 Jun 2024

CSB Bank Customer Relation Officer Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Reasoing and apptirude test and current banking scenario and sales knowledge

Round 3 - HR 

(2 Questions)

  • Q1. Tell me about ur self
  • Q2. Brief about yourself and working details

Interview Preparation Tips

Interview preparation tips for other job seekers - Before joining this company make sure know about your role and work datails. Unless dont join later will suffer..
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

It is about general maths questions

Round 2 - Technical 

(2 Questions)

  • Q1. What is bank?how do respond the customers
  • Ans. 

    A bank is a financial institution that accepts deposits from the public and creates credit. Customer Relation Officers respond to customers by providing assistance with their banking needs.

    • Banks provide various financial services such as savings accounts, loans, and investment opportunities.

    • Customer Relation Officers assist customers with account inquiries, transactions, and problem resolution.

    • They ensure customer sati...

  • Answered by AI
  • Q2. Details of education

Customer Relation Officer Interview Questions Asked at Other Companies

Q1. What are the languages you know?
asked in JSW Paints
Q2. Why Paint? Why sales? What do you know about paint industry
Q3. How would you upsell and cross sell a product
Q4. How can u maintain relation ship with external and internal ?
asked in Axis Sales
Q5. What is the pan? What is credit score? What is the credit report?

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Apr 2022.

Round 1 - Aptitude Test 

Preliminary Examination Multiple choice questions with 100 Ques in 60 minutes

Round 2 - Aptitude Test 

Mains Exam with both objective and subjective part.

Round 3 - One-on-one 

(4 Questions)

  • Q1. Diff b/w ATM Card amd Debit Card
  • Ans. 

    ATM card is used to withdraw cash from ATM machines while debit card is used for online and offline transactions.

    • ATM card is linked to a savings or current account while debit card can be linked to both savings and current accounts.

    • ATM card can only be used to withdraw cash from ATM machines while debit card can be used for online and offline transactions.

    • ATM card does not have a CVV number while debit card has a CVV n...

  • Answered by AI
  • Q2. How ur knowledge will help us
  • Ans. 

    My knowledge will help in improving team performance, customer satisfaction and achieving business goals.

    • I have experience in managing teams and ensuring their productivity

    • I have knowledge of customer service and can ensure customer satisfaction

    • I have a good understanding of business operations and can contribute to achieving business goals

    • I am familiar with industry trends and can provide insights for improvement

    • I hav...

  • Answered by AI
  • Q3. Ques from previous work experience
  • Q4. Why you choose banking
  • Ans. 

    I chose banking because of its stability, growth opportunities, and the chance to work with diverse clients.

    • I chose banking because it offers stability and job security.

    • I am attracted to the growth opportunities in the banking industry.

    • I enjoy working with diverse clients and helping them achieve their financial goals.

    • Banking allows me to utilize my analytical and problem-solving skills.

    • I find the financial industry fa...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for J&K Bank Assistant Manager interview:
  • Banking

I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Share details of your previous job.

Interview Preparation Tips

Interview preparation tips for other job seekers - New customer meet and canvas the business.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed before Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Aptitude, Reasoning, General Knowledge, Computer Skills

Round 3 - HR 

(2 Questions)

  • Q1. Self Introduction and Education related question
  • Q2. Banking related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Have a sound knowledge about banking concepts, trends and products
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. They asked me to write about a general topic in a essay format to review my communication skill
Round 3 - Group Discussion 

Discuss about the merits and demerits of plastic

Round 4 - One-on-one 

(2 Questions)

  • Q1. General knowledge and communication
  • Q2. Personal and research about the interview

Interview Preparation Tips

Interview preparation tips for other job seekers - The questions and interview are mostly from general knowledge and you communication skills
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Prepare well Covered information about banks

Round 2 - Group Discussion 

Current banking affairs

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. General experience with previous organization
  • Q2. General quedtons based on previous experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Talk with confidence

I was interviewed in Aug 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Why you need banking job

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview will be based on Financial knowledge for entry level, and for promotion, interview will examine indepth subject knowledge

I applied via Campus Placement and was interviewed before Nov 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Internal Compliance
  • Q2. About posting.

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good one.
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CSB Bank Interview FAQs

How many rounds are there in CSB Bank Customer Relation Officer interview?
CSB Bank interview process usually has 2-3 rounds. The most common rounds in the CSB Bank interview process are Aptitude Test, HR and Technical.
What are the top questions asked in CSB Bank Customer Relation Officer interview?

Some of the top questions asked at the CSB Bank Customer Relation Officer interview -

  1. What is bank?how do respond the custom...read more
  2. Details of educat...read more

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CSB Bank Customer Relation Officer Interview Process

based on 3 interviews

Interview experience

3.7
  
Good
View more

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CSB Bank Customer Relation Officer Salary
based on 62 salaries
₹1.9 L/yr - ₹3.5 L/yr
At par with the average Customer Relation Officer Salary in India
View more details

CSB Bank Customer Relation Officer Reviews and Ratings

based on 13 reviews

3.6/5

Rating in categories

3.4

Skill development

3.4

Work-life balance

3.2

Salary

3.1

Job security

2.3

Company culture

2.8

Promotions

2.0

Work satisfaction

Explore 13 Reviews and Ratings
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